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Senior Customer Care Executive

2 weeks ago

Ho Chi Minh City, Vietnam Zenyum Full time

**About Zenyum**

Zenyum is one of Asia’s largest consumer brands in the making.
**We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual.
We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce platforms and in physical stores.

We are backed by some of the world’s best VCs, including Sequoia and LCatterton. We are a bunch of ambitious folks and we want to
**create a place that you will want to show up for every single morning**, and create products that make you smile more.

**Join us in our mission to spread smiles across Asia**

The Customer Care team plays a pivotal role in the Zenyum organization. Through the provision of excellent aftersales support and personalized customer service, we ensure that all Zenyum customers attain best in class experience throughout the entire process with our flagship invisible braces, Zenyum Clear.

Customer Care Executives play the role of Zenyum's brand champions, being the primary contact point for our customers as they embark on their journey to attain that picture perfect Instagram worthy smile.

**Responsibilities**:

- Call and consult customers about Zenyum's retainer products based on available data.
- To provide excellent customer care through personalized support to both existing and newly onboarded customers for our flagship invisible braces, Zenyum Clear.
- Guide new customers through the entire treatment plan roadmap

**You Are a Fit For This Role, If You**:

- Have previously worked in Sales/ Customer Service and Experience in a professional capacity (more than 3 years)
- Are a natural-born-communicator and genuinely enjoy interacting with people on a daily basis, convincing them of Zenyum’s innovative approach
- Understand that personal growth is a result of self-awareness and coachability bring both to the table
- Are able to plan, execute and organize tasks effectively
- Good communication skills in English and Vietnamese

**Your Benefits Upon Joining Include**:

- Join the Team of one of the **most ambitious and fastest-growing startups in Southeast Asia**:

- Learning about all aspects of communication, building the foundation for fame and fortune
- Execute your vision for Zenyum’s best customer experience strategy across South-East-Asia
- Work with top-talent, ready to take on one of the fastest growing and most innovative sectors in healthcare
- Be rewarded with highly **attractive salary & growth prospects **(competitive salary and commission, fast promotion track based on performance)