Customer Care Executive

1 week ago


Ho Chi Minh City, Vietnam Hanwha Life Việt Nam - Tổng Đại Lý Bến Tre Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Ensure provision of a high quality services to all internal and external clients making enquiries and complaints by telephone (including inbound and pro-active calls).
- Respond to all clients’ questions and requests accurately, quickly and in a professional manner.
- Keep courteous, helpful and smile voice as communicating with all clients.
- Cooperate up with related departments to ensure all customer enquiries/requests to be solved completely and satisfactorily..
- Cooperate with relevant Departments on improving customer care services and solving complaints.
- Work closely with the customer services and other operations areas in a team based environment.
- Contribute to maintaining professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress policies, etc.)
- Handle Outbound campaign as assigned (Welcome call, premium reminding, survey....)
- Contribute initiatives applicable to improve customer loyalty and support Company's objectives of revenues, new business and persistency.
- Organize and monitor surveys on Customer Services/ Customer Care to have proposal for prompt adjustment/ or improvement.
- Take other tasks/ appropriate duties that may be assigned by Management team from time to time

**Benefits**:

- Competitive salary
- Full social insurance, personal accidental
- Gifts for new comers and on special occasions
- Modern facilities in the spacious office at the heart of District 1.
- Annual leaves

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Nghỉ phép năm

**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng

**Yêu cầu công việc**:

- Good clerical work experience.
- Good customer services experience
- Good at speaking, writing in Vietnamese, Korean
- Good at organizing skills
- Effective communication skills: writing, speaking and listening.
- Ability to work under high pressure
- Ability to contribute to a productive work environment: positive, team-oriented, customer-oriented. - Analytical skills and problem solving
- Ability to work independently as well as to work as a team
- Patient, careful, thoughtful, with a sense of responsibility

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Tư Vấn Bán Hàng

Cao Đẳng
Không yêu cầu



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