Customer Care Executive

2 weeks ago


Ho Chi Minh City, Vietnam Công Ty TNHH Bảo Hiểm Hanwha Life Việt Nam Full time

**Mô tả công việc**:

- To participate in building up and managing the deployment of Customer Centricity projects to be a leading insurer in Customer service and experience.
- To implement & deploy approved/assigned Customer care programs as a part of Customer Centricity as well as monitor its deployment to achieve expected objectives.
- To work with relevant Departments to deploy the Customer Care programs such as Marketing & Purchasing Dept. in VIP Customer care programs, IT in Customer Portal and Customer reward programs, etc.
- To contribute initiatives applicable to improve customer loyalty and support Company's objectives of revenues, new business and persistency.
- To participate in researches of Market and customers' interests to propose servicing activities that meet Customers' satisfaction;
- To organize and monitor surveys on Customer Service/ Customer Care to have a proposal for prompt adjustment / or improvement;
- To take other tasks/ appropriate duties that may be assigned by Management team from time to time.
- To manage Customer complaint in TAT
- Benefits
- Competitive salary (100% salary during probation).
- Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package.
- Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
- Provide an advanced Health Medical pre-check-up from the 1st week of your probation.
- Gifts fornewcomers and on special occasions
- Modern facilities in the spacious office at the heart of District 1.
- 15 Annual leaves

**Kinh nghiệm / Kỹ năng chi tiết**:

- University Degree
- Good at writing in both Vietnamese and English
- Experience in Project Management; experience in Projects of Customer experiencel journey is preferred.
- Good at organizing skills
- Analytical skills and problem solving
- Neat appearance, dynamic, professional, with ability to work under high pressure
- Ability to work independently as well as to work as a team
- Ability to work on data & statistics;
- Patient, careful, thoughtful, with a sense of responsibility
- 2-year experience in Life Assurance preferred
- Effective communication skills
- Customer-oriented

**Mô tả**:

Loại công việc

**Nhân viên toàn thời gian**
Cấp bậc

**Nhân viên**
Học vấn

**Cao đẳng**
Giới tính

**Nam / Nữ**
Ngành nghề

**Dịch vụ khách hàng**
**,**
**Bảo hiểm**
**,**
**Tiếp thị**

**Thông tin liên hệ**:
- Tầng 14, số 81-85 Hàm Nghi, Quận 1, Hồ Chí Minh, Viet Nam- **_Các ứng viên quan tâm vui lòng nộp hồ sơ trực tuyến, gửi kèm file hoặc trực tiếp tại công ty_**
- Nhận hồ sơ bằng ngôn ngữ:

- **Tiếng Việt**

**Về công ty**:
**Công Ty TNHH Bảo Hiểm Hanwha Life Việt Nam**:

1.000 - 4.999 nhân viên
Liên hệ:

**Founded in 1952, Hanwha Group is one of the top 10 conglomerates in Korea and top 500 in the world with six divisions**: Manufacturing & Construction, Finance, Leisure & Lifestyle, Aerospace & Mechatronics, Chemicals & Materials, Solar Energy. Currently, Hanwha Group has diversified its business portfolio with 76 affiliates in South Korea alone and 390 networks around the world.

**In Vietnam,** Hanwha has invested nearly USD1 billion in key projects and leading companies such as: Solar power plant in Long An province (USD 100 million), factory manufacturing security equipment in Que Vo Industrial Park - Bac Ninh (USD 100 million), the first and only engine parts factory in Hoa Lac Hi-Tech Park
- Hanoi ( USD 200 million) and invested nearly USD 400 million in Vingroup through the acquisition of 84 million shares of the group in August 2018.
- Xem thêm**Việc cùng công ty**:

- |- Xem tất cả

**Customer Services Temp Staff (Nghe An)**:
Công Ty TNHH Bảo Hiểm Hanwha Life Việt Nam
- Nghệ An
- **Customer Service Staff (Hà Nội)**:
Công Ty TNHH Bảo Hiểm Hanwha Life Việt Nam
- Hà Nội
- **Customer Care Senior Officer (Leader)**:
Công Ty TNHH Bảo Hiểm Hanwha Life Việt Nam
- Hồ Chí Minh
- **Customer Service Staff (Vĩnh Phúc)**:
Công Ty TNHH Bảo Hiểm Hanwha Life Việt Nam
- Vĩnh Phúc
- **New Business Staff**:
Công Ty TNHH Bảo Hiểm Hanwha Life Việt Nam
- Hồ Chí Minh



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