Customer Care Advisor

5 days ago

Thành phố Hồ Chí Minh, Vietnam Cathay Pacific Full time

CCD - Customer Care
- Ho Chi Minh City, Vietnam
- Cathay Pacific
- Application Deadline
06 Jun 2025

Company Description

Let your passion fly We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere. Join us and discover just how far you can go

Role Introduction

The Customer Care Advisor should maintain a high customer service standard when servicing and selling to customers.
Build strong relationship with customers and ensure the generation of maximum revenue through direct channels.
Interpret customer needs, promote Cathay services and brands via direct channels, identify sales opportunities and actively use the individual selling and customer service techniques to support, maximise and maintain revenue, whilst maintaining a focus on customer retention and service excellence.

Key Responsibilities

2. Recommend travel products, fares and services and provide after-sales support to customers.

3. Assist customers including direct corporate clients to reserve and make alteration of travel plans (ticket re-issuance)

6. Assist customer to resolve disservice situations e.g. determine alternate flight options for delayed, cancelled or missed flights, change or rebook when irregularity occur

7. Capture every sales opportunity to improve revenue generations

8. Build, establish and maintain open lines of communication with agents, peers, executives, managers, business partners and other areas of the company to facilitate routine operation and problem solving.

9. Identifying operational issues and suggest possible improvements

10. Meet key contact centre performance goals in terms of customer satisfaction, quality, productivity and key performance metrics.

11. Handle queue with all the related follow up with supervision

12. Provide the B2B support and ensure that all queries are handled promptly and in a timely manner.

13. Provide ticketing support to port airport team

14. Handle locally on refund process and report to GGT or local FIN team for bank-in (CASH) payment received

15. Support all sales & marketing related activities.

16. Any other CCD related duties as assigned by direct appraiser

**Requirements**:

- 0 - 1 year of relevant experience
- Good command of written and spoken English and the core market language.
- Customer service-oriented attitude
- Great communication, listening and problem solving skills
- Ability to work as part of a team and independently
- Ability to work organized and focused
- Ability to work under pressure

**Benefits**:
Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world’s Top Global Airlines.
Make the most of your leave and take advantage of travel industry discounts including airfares, hotels, tours and car hire.
Fly high with career development opportunities to diversify your skills and experience within the Cathay Pacific family.

Personal & Application Information

  • Customer Care Intern

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam Prudential plc Full time

    Customer Care Intern Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the...

  • Customer Care Manager

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Dòng Di Sản Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) PURPOSE AND SCOPE OF ROLE As our Customer Care Manager, you will be the champion of customer relations for Heritage Line. You will lead and manage the Customer Care team, ensuring that we consistently exceed guest expectations in all interactions. This pivotal role encompasses a broad spectrum of...

  • Customer Care Executive

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam CÔNG TY CỔ PHẦN HÓA CHẤT MA HA Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Role Description We are seeking a Customer Care Specialist with expertise in order processing and a strong understanding of import-export procedures, including customs declaration. This role requires meticulous attention to detail, excellent organizational skills, and the ability to manage multiple...

  • Customer Care

    15 hours ago

    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Geniebook Vietnam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Loved by over 220,000 users, Geniebook is Singapore’s largest online learning platform for the English, Mathematics, and Science (EMS) syllabus. From AI-personalised worksheets to live classes and teacher chats, we are a powerful suite of complementary learning products designed to help students...

  • Customer Care and Order Operations Manager

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam Medtronic Full time

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life**:At Medtronic you can begin a life-long career of exploration and innovation, while helping...

  • Head of Operations and Customer Care

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Yen Living Vietnam Full time

    **Hạn nộp**: 31/03/2025 Mức lương: 14.000.000đ - 17.500.000đ Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Bình Thạnh - TP HCM Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Dự án BĐS/ Quản lý tòa nhà Ngành nghề Dự án BĐS/ Quản lý...

  • Part Time Sales Advisor

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam H&M Việt Nam Full time

    **Location** 161 Đường Võ Nguyên Giáp, Quận 2, Hồ Chí Minh, Vietnam **Contract** Part-time **Brand** Mô tả Công việc A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your...

  • Mobility Advisor

    15 hours ago

    Thành phố Hồ Chí Minh, Vietnam Crown Relocations Full time

    Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s...

  • Part Time Sales Advisor

    7 days ago

    Thành phố Hồ Chí Minh, Vietnam H&M Việt Nam Full time

    **Location** 547 - 549 Ta Quang Buu, District 8, Ho Chi Minh, Vietnam **Contract** Part-time **Brand** Mô tả Công việc A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and...

  • Part Time Sales Advisor

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam H&M Việt Nam Full time

    **Location** 30 Đường Tân Thắng, Tân Phú, Hồ Chí Minh, Vietnam **Contract** Part-time **Brand** Mô tả Công việc A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product...