Mobility Advisor

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

**Position: Mobility Advisor**

**Location: HCMC**

**Position Statement**

The role of Mobility Advisor is an integral one within the World Mobility Team.

The principal objective of this role is to provide excellent customer service to all Corporate Client employees relocating into and out of a given country through the provision of administrative, including immigration and tenancy related, support as part of the country mobility management team.

**Key Performance Indicators**
- Administration
- Data Integrity
- Customer Services
- Accuracy and Efficiency

**Key Tasks and Responsibilities**
- Collection of all necessary documentation, to ensure the appropriate information is received on a timely basis and to avoid delays.
- Maintain 100% compliance and accuracy in inputting all internal operating systems data in line with the responsibilities of the position.
- Liaise with all third party suppliers when necessary while acting in the best financial / operational interests of the branch.
- Work closely with all internal stakeholders to support the service delivery to assignees.
- Support with internal and external billing.
- Provide assistance in all administration matters as and when required.
- Support ad hoc reporting as team and client needs.

**Aptitude, Knowledge and Qualifications**
- Aptitude_
- Ability to maintain confidentiality and display tact and discretion at all times.
- Excellent analytical, interpersonal and communication skills.
- Ability to work in a potentially rapidly changing environment.
- Ability to set priorities, manage your time and workload and dependably meet strict deadlines.
- Ensure tasks are completed within timelines to a high degree of accuracy and professionalism.
- Ability to work efficiently in a high pressured environment.
- Solution oriented approach to problem solving and decision making.
- Professional Knowledge and Skills_
- Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.
- Well-developed administration and organisation skills with strong attention to detail.
- Proficient computer skills with experience using Microsoft Office.
- Strong communication and presentation skills.
- Cultural sensitivity and awareness.
- Qualifications_
- University education certificate, or equivalent.
- 1-2 years industry or equivalent customer service experience (preferred).

**Why Join Crown Worldwide?**

At Crown Worldwide, we pride ourselves on our commitment to excellence and our supportive work environment. You will play a critical role in driving our operational efficiency and client satisfaction, ensuring our contract management processes remain robust and reliable. Join us and be part of a dynamic team dedicated to delivering outstanding service and value.

**What We Offer**
- Work in international environment supporting clients from all over APAC, work with colleagues from multiple countries on daily basis.
- Net Salary: Competitive salary along with a performance bonus scheme.
- 13th Month Salary & Full Insurance: Including compulsory insurance fully covered by the company.
- Leave Policies: 15 days of paid leave, an additional birthday leave, statutory holidays, extra company holidays and exclusive leave policies for senior employees.
- Healthcare Package: Comprehensive health insurance covering 24/24 accident insurance, hospitalization, surgery, outpatient care, dental services and annual health examinations.
- Training Opportunities: Access to online courses and on-the-job training programs.
- Office Perks: Tea breaks with fruits and drinks served.
- Employee Gifts: Trade Union presents for staff events like birthdays, Women's Day (8/3), Weddings, Childbirth, and Tet Holidays.
- Team Spirit: Annual year-end gala dinner. CSR, ED&I, Work-life balance initiatives.
- Working Hours: Monday to Friday | 08:00 AM - 05:30 PM.

**Call To Action**

If all above mentioned sounds interesting and motivating for you (and you have a suitable profile) we are looking forward to receiving your