Customer Service Executive

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam bTaskee Full time ₫1,200,000 - ₫3,600,000 per year

Responsibilities

As a Customer Service Executive (Elderly Care Services), you will be responsible for:

  • Receiving & Verifying: Proactively contacting (call/text) newly registered customers to introduce your support role and verify their needs (type of care, schedule, etc.);
  • Service Guidance: Providing detailed instructions on how to use the service (selecting services, viewing Tasker profiles, etc.);
  • Service Consultation: Advising customers on suitable care options and clearly explaining service descriptions, pricing, and scope of work (including and excluding non-invasive medical procedures);
  • First-Order Support: Guiding customers step-by-step to place their first order on the app, reviewing booking information, and assisting with adding notes when necessary;
  • Experience Monitoring & Care: Following up on customer experience before, during, and after service usage; providing updates, gathering satisfaction feedback, and resolving issues promptly;
  • Performance Tracking: Monitoring and reporting key metrics related to service quality and customer experience;
  • Other Tasks: Completing additional tasks assigned by the Line Manager.

Qualifications & Skills

  • 1-2 years of experience in similar roles, preferably in Customer Service, Telesales, or healthcare-related services;
  • Strong communication skills, pleasant voice, and a friendly, professional demeanor;
  • Ability to handle situations flexibly, with strong attention to detail and responsibility;
  • Proficient in online communication channels and support tools;
  • Service-oriented mindset with a proactive working attitude;
  • Own a personal laptop.

At bTaskee, we don't just work – we thrive with top-notch benefits

  • Competitive Salary – Rewarded based on your experience and skills;
  • Annual Performance Review – Unlock growth opportunities every year;
  • KPI-Based Salary – Earn what you deserve through your contributions;
  • 13th-Month Bonus – Rewarded based on both your performance and the company's success;
  • BYOD Support – Get an allowance while enjoying the flexibility of using your own laptop;
  • Comprehensive Healthcare – Regular check-ups & a premium health package;
  • SHUI Compliance – Contributions aligned with legal regulations;
  • Generous Leave Policy – Enjoy 12–16 annual leave days per year;
  • Celebration Perks – Special benefits for birthdays, weddings, childbirth, and more;
  • Engaging Workplace – Activities & exciting team-building events;
  • Advance Home Care Benefit – Get a monthly bTaskee package, freeing up your time for learning, relaxation, and self-care.

Working Schedule:

Monday to Saturday - 08:30 AM to 06:00 PM

Working Location:

HQ Tower - 201 Tran Nao, An Khanh Ward, Thu Duc City, HCMC.

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