Customer Service Executive

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Uni Export Full time ₫1,500,000 - ₫3,000,000 per year

About Uni Export:

  • Uni Export is a leading and pioneering supplier of wood pellets in Vietnam and Asia, with a substantial 19-years experiences.
  • Operating 5 production plants, we currently deliver a supply of over 500,000 tons of biomass energy, along with 300,000 tons of wood sawdust, wood shavings, wood powder; and more than 18,000 cubic meters of plywood annually. Together with 4 forthcoming expansion projects in the south, central highlands, and northern parts of Vietnam, our total production capacity is anticipated to reach 700,000 MT by 2024 and surpass 1,000,000 MT by 2025 for biomass energy.
  • Growing with its production capacity coupled with the global demand for sustainability, Uni Export takes the lead in obtaining certifications including SBP, FSC, GGL among others. The company has established a long-term and strong relationship with reputable conglomerates from Europe, Japan, and South Korea to provide green fuel and achieve the common goal of zero emissions.

Responsibilities:

  • Manage orders from contract confirmation to final delivery, ensuring smooth execution and customer satisfaction.
  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Monitor account receivables and ensure timely payments.
  • Coordinate with internal departments (Documentation, Planning, Operations, etc.) to resolve operational issues efficiently.
  • Coordinate with internal teams to follow up on customer orders, deliveries, and any special requests to meet customer expectations.
  • Handle customer complaints and collaborate with the Customer Service Manager to implement service improvements.
  • Track shipments and proactively address potential delays.
  • Travel for business as required.
  • Assist the Manager with other customer service-related tasks or special projects as required.

Requirements:

  • Bachelor's degree in Business Administration, International Business, Supply Chain, or a related field.
  • Minimum 1 year of experience in customer service, logistics, or export operations, preferably with international customers (Japan, Korea is a plus).
  • Proficient in English (both written and spoken).
  • Fast learner, independent, and passionate about customer support.
  • Strong negotiation, communication, and problem-solving skills, with the ability to handle unexpected situations.
  • Knowledge of Incoterms and export procedures.
  • Ability to work under pressure and manage multiple tasks effectively.
  • Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and Office 365; familiarity with Salesforce CRM is a plus.

Working location and hours:

  • Location: Floor 2, Master Building, 41-43 Tran Cao Van Street, District 3, Ho Chi Minh City, Vietnam
  • Time: Mon-Fri (8.00 AM PM) & Sat (8.00 AM PM - WFH available)

Benefits:

  • Competitive salary and benefits package.
  • 12 days of annual leave.
  • 13th month salary and Annual Performance Bonus (based on business performance).
  • 100% coverage of mandatory insurance and Annual Health check-up.
  • Premium Private Health Insurance (Bao Viet Insurance).
  • Salary reviews 1 times/year or on excellent performance.
  • Bonuses for holidays, birthdays, etc.
  • Company trip, annual year-end party every year, team building, etc.
  • Opportunity to work in a dynamic and fast-paced environment.
  • Professional development and growth opportunities.
  • Other welfare is in accordance with Vietnam labor regulations.

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