Customer Experience Specialist
4 weeks ago
**JOB DESCRIPTIONS**:
- Research and implement tools to understand customer insights
- Partner with HR to ensure that customers have great experiences
- Communicate and collaborate with others stakeholders to run Con Cung Customer Experience Programs
- Continously observe and learn the customer experience trends to propose inniatives and solutions to line manager
- Conduct and analyze quality assurance surveys to enhance services provided to customer
**JOB REQUIRMENTS**:
- Bachelor’s degree in Hospitality/Commerce/Human Resources/Marketing
- At least 1-year experience in Customer Service or office field
- Ability to effectively communicate information and ideas in written and verbal format
- Proficient in spoken and written English
- Analytical skill & reporting skill
- Willing to work cross-functionally and under high pressure
- Proactive, logical, innovative and creative thinker and doer
**Benefit**
- Annual bonus: 2 - 3 months under minimum KPI requirement
- Participate in the Employee Stock Option Program
- Work in a dynamic, open, creative environment
- Regular training, company team building, birthday bonus
- Working time: 8:30 - 17:30 Monday - Friday
- Working place: 14th Floor, Phu My Hung Tower, Tan Phu Ward, Dist. 7, HCMC
Loại hình công việc: Toàn thời gian, Cố định
Lương: 13.000.000₫ - 16.000.000₫ một tháng
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