Customer Experience Specialist

4 weeks ago


Ho Chi Minh City, Vietnam Công Ty Cổ Phần Con Cưng - Concung.com Full time

**JOB DESCRIPTIONS**:

- Research and implement tools to understand customer insights
- Partner with HR to ensure that customers have great experiences
- Communicate and collaborate with others stakeholders to run Con Cung Customer Experience Programs
- Continously observe and learn the customer experience trends to propose inniatives and solutions to line manager
- Conduct and analyze quality assurance surveys to enhance services provided to customer

**JOB REQUIRMENTS**:

- Bachelor’s degree in Hospitality/Commerce/Human Resources/Marketing
- At least 1-year experience in Customer Service or office field
- Ability to effectively communicate information and ideas in written and verbal format
- Proficient in spoken and written English
- Analytical skill & reporting skill
- Willing to work cross-functionally and under high pressure
- Proactive, logical, innovative and creative thinker and doer

**Benefit**
- Annual bonus: 2 - 3 months under minimum KPI requirement
- Participate in the Employee Stock Option Program
- Work in a dynamic, open, creative environment
- Regular training, company team building, birthday bonus
- Working time: 8:30 - 17:30 Monday - Friday
- Working place: 14th Floor, Phu My Hung Tower, Tan Phu Ward, Dist. 7, HCMC

Loại hình công việc: Toàn thời gian, Cố định

Lương: 13.000.000₫ - 16.000.000₫ một tháng



  • Ho Chi Minh City, Vietnam Fe Credit Full time

    **Phúc Lợi**: - Bảo hiểm - Du Lịch - Phụ cấp - Thưởng - Chăm sóc sức khỏe - Đào tạo - Tăng lương - Công tác phí - Phụ cấp thâm niên - Chế độ nghỉ phép **Mô Tả Công Việc**: **Owned Channels**: - Manage and improve online content, considering tracking SEO and Google Analytics data and provide to Unit Head...


  • Ho Chi Minh City, Vietnam Prudential plc Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...


  • Ho Chi Minh City, Vietnam SiteMinder Full time

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...


  • Ho Chi Minh City, Vietnam Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....


  • Ho Chi Minh City, Vietnam ELCA Việt Nam Full time

    SecuTix is a global software company providing the industry-leading SaaS Ticketing Engagement Platform. Our solution is used by the largest sports clubs, live entertainment businesses, and leading museums, managing annual sales of about 45 million tickets. **In this role**: We are currently seeking an experienced **Customer Support Specialist** who will...


  • Ho Chi Minh City, Vietnam ELCA Việt Nam Full time

    SecuTix is a global software company providing the industry-leading SaaS Ticketing Engagement Platform. Our solution is used by the largest sports clubs, live entertainment businesses, and leading museums, managing annual sales of about 45 million tickets. **In this role**: We are currently seeking an experienced **Customer Services (L2 Support)...


  • Ho Chi Minh City, Vietnam ELCA Việt Nam Full time

    SecuTix is a global software company providing the industry-leading SaaS Ticketing Engagement Platform. Our solution is used by the largest sports clubs, live entertainment businesses, and leading museums, managing annual sales of about 45 million tickets. **In this role**: We are currently seeking an experienced **Level 2** **Customer Support Specialist**...


  • Ho Chi Minh City, Vietnam Fe Credit Full time

    **Phúc Lợi**: - Máy tính xách tay - Bảo hiểm - Du Lịch - Phụ cấp - Chăm sóc sức khỏe - Đào tạo - Tăng lương - Chế độ nghỉ phép **Mô Tả Công Việc**: - Work with management teams and related units to interpret data, analyze results using statistical techniques and provide ongoing reports. - Provide concise, clear...


  • Ho Chi Minh City, Vietnam Công ty TNHH Công Nghệ Thông Tin ELCA Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) ** About us SecuTix is a global software company providing the industry-leading SaaS Ticketing Engagement Platform. Our solution is used by the largest sports clubs, live entertainment businesses, and leading museums, managing annual sales of about 45 million tickets. ** In this role We are...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Đầu Tư Bất Động Sản Dreamplex Full time

    **Mô tả công việc**: (Mức lương: 11 - 14 triệu VNĐ)Dreamplex is Vietnam’s leading flexible workplace experience provider. We design and deliver people-centric work experiences that help fast-growing companies attract and retain talent and help employees have the best day at work possible. We do this by reimagining every element of the work...


  • Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...


  • Ho Chi Minh City, Vietnam Citi Full time

    **Responsibilities**: - Responsible for managing the Bottom-up Net Promoter Score (NPS) program, and providing reporting and analytics for NPS and related metrics in support of programs. - managing survey program, monitoring NPS Performance and understanding key drivers of changes to this metric, Producing periodic reporting on score Performance and...


  • Ho Chi Minh City, Vietnam ILA Full time

    **Responsibilities**: - Support clients on their customer experience and digital transformation journeys. - Lead delivery of engagements and take responsibility for project teams. - Present insights and recommendations enabled by strategic thinking, technical knowledge, and strong communication skills. - Build and maintain relationships between ILA and...


  • Ho Chi Minh City, Vietnam Fe Credit Full time

    **Phúc Lợi**: - Du Lịch - Phụ cấp - Thưởng - Chăm sóc sức khỏe - Đào tạo - Tăng lương - Phụ cấp thâm niên - Chế độ nghỉ phép **Mô Tả Công Việc**: **MỤC TIÊU / **_OBJECTIVES_** - Chịu trách nhiệm thực hiện các công tác nhằm đáp ứng nhu cầu công việc, phục vụ khách hàng tốt...


  • Ho Chi Minh City, Vietnam Anchanto Full time

    DEPARTMENT: Operations JOB TITLE: Customer Care Specialist EXPERIENCE REQUIRED: 0-3 Years in customer service industry QUALIFICATIONS: Bachelor's/Master's Degree LOCATION(S): Vietnam WORKING HOURS: 24*7 Rotational shifts **About Anchanto** Anchanto, through its proprietary SaaS products and global partnerships, delivers exceptional service and...


  • Ho Chi Minh City, Vietnam công ty cổ phần maison retail management international Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **HCM - Customer Experience Executive**: - **Mã tin đăng: 3334449**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...


  • Ho Chi Minh City, Vietnam Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...


  • Thành phố Hồ Chí Minh, Vietnam Visily Full time

    **Visily** is an AI-powered UI design software started from KMS Labs, the startup incubation arm of KMS Technology. Our team consists of technology entrepreneurs who have built successful product companies from scratch: - ** QASymphony** - test management platform, merged with Tricentis, valued at $2B - ** Kobiton** - mobile testing platform, raised $34M...


  • Ho Chi Minh City, Vietnam Dentsu Aegis Network Full time

    As a Salesforce Marketing Cloud Specialist you will be a keyplayer in helping our clients achieve their aims of enriching their customer experiences using Salesforce Marketing Cloud Job Title: Salesforce Marketing Cloud Specialist **Job Description**: The Role As a Salesforce Marketing Cloud Specialist you will be a keyplayer in helping our clients...


  • Ho Chi Minh City, Vietnam Công ty CP Tập Đoàn Sơn KOVA Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Key Responsibilities: 1/ Enhance Customer Engagement: Implement customer engagement activities across various markets. 2/ Conduct competitor research to design and propose solutions, policies, and principles that ensure the quality of products and services delivered to customers. 3/ Ensure...