Customer Experience Representative

1 month ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Hegka Vietnam Full time

We are seeking a Customer Experience Representative to join our team at Hegka Vietnam. In this role, you will be responsible for delivering exceptional guest experiences through warm greetings and timely assistance.

Key Responsibilities
  • Provide proactive support to guests, addressing their needs promptly and efficiently.
  • Collaborate with the housekeeping team to maintain a clean and tidy environment, ensuring all areas are well-organized and welcoming.
  • Conduct regular guest satisfaction surveys to identify areas for improvement and implement changes accordingly.
  • Manage conflicts effectively, resolving issues in a fair and respectful manner.
  • Host member gatherings and events, fostering a sense of community among our guests.
Requirements
  • Fluency in English (both written and spoken), with additional languages being a significant advantage.
  • Able to multitask, stay focused, and learn quickly in a fast-paced environment.
  • Possess excellent communication skills, both verbally and in writing, with the ability to adapt to different situations.
  • Motivated and driven, with a willingness to take ownership of tasks and strive for excellence.
What We Offer
  • A dynamic work environment that values creative problem-solving and open communication.
  • An annual team-building trip to foster camaraderie and teamwork.
  • Opportunities for growth and professional development, enabling you to try new challenges and expand your skill set.
  • A competitive salary package, including benefits and incentives.

Estimated salary: $800 - $1,200 per month, depending on experience and qualifications.



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