Customer Service Staff
6 months ago
**Job description**:
- Receiving customers’ & agents’ inquiries and sending quotations (Air/Sea Export) to customers, agents.
- Smooth handling all nominated sea/air export shipment as per company’s standard operating procedure.
- Issuance all relating documents including Booking Note, Invoice, Packing List, Shipping - Advice (export), Debit Note, Job Costing.
- Issue PO to Supplier base on Customer demands.
- Follow-up on export shipments until shipment completed.
- Control Warehouse (FG, NG).
- Provide monthly Forecast to Suppliers.
- Maintain good customer service relationship with customers.
- Find and negotiate with carriers and subcontractors to get best rates.
- Follow up and control subcontractors during handling door to door shipments (or others under other Terms).
- Make reports to Board of Director as requested.
- Other sales and service task assigned by management.
**Job requirements**:
- Female.
- University graduate with major in International Business Administration, Economics, Business English or relevant fields.
- Understanding clearly procedures for ocean, air export and import shipment.
- Have at least 1 year of experience in the same position (working for Japanese company is prefer).
- Good skills in using Microsoft Office (Word, Power point, Excel ).
- Proficient in English skill.
- Strong customer service and problem-solving skills.
- **Benefit**:
- Bonus at the end of the contract (if staff can work until the end of contract and have no big mistake): ~10,000,000 VND.
- Phone allowance.
- 15 days sick paid leave/ year.
- 12 days annual leave/ year.
- Insurance from 1 st working month with full salary.
- UIC insurance package.
- Join annual party and company trip.
- Annual health checkup.
- Childbirth Allowance/ Funeral Allowance/ Wedding Allowance.
**Job workplaces**:
- Hà Nội - Việt Nam
**Job level**:
- Nhân viên
**Job language**:
- Tiếng Anh
**Job industry**:
- Bán hàng & Phát triển/Quản lý kinh doanh
-
Customer Service Staff
6 months ago
Hanoi, Vietnam Công Ty TNHH Kintetsu World Express Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận)The Customer Service Staff is responsible for being a bridge between existing customers for daily communication, overseas agents, and the operation team. Additionally, they account for interacting with customers to provide and process information in response to inquiries, concerns, and requests about...
-
Customer Service Officer
6 months ago
Hanoi, Vietnam NavigosSearch Full time**What We Can Offer**: 1. Customer Relationship Management - Ensure new Customer accounts are properly administered - Maintain and expand Customer relationship within order processing and scope of service level - Ensure Customer orders are properly administered and delivered - Ensure timely receipt of payments from Customers - Maintain close working...
-
Customer Service Advisor in Bangkok, Thailand
6 months ago
Hanoi, Vietnam Growthfn Sdn Bhd Full timeThe Customer Service Advisor interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services. **Essential Functions/Core Responsibilities**: - Ensure service delivered to our...
-
Customer Service Staff
6 months ago
Hanoi, Vietnam Công Ty TNHH Công Nghệ Pros Việt Nam Full time**Mô tả công việc**: (Mức lương: 11 - 15 triệu VNĐ) Mô tả Công việc JOB DETAILS: - Customer service (40%): take care service after sales - Make contract, receive & understand clearly customer's requirement - Receive & follow order, solve issues to ensure deliver goods to customers on time - Update, track order status, regularly update...
-
Customer Service Staff
6 months ago
Hanoi, Vietnam Công Ty TNHH Công Nghệ Pros Việt Nam Full time**Mô tả công việc**: (Mức lương: 12 - 15 triệu VNĐ) Mô tả Công việc JOB DETAILS: - Customer service (40%): take care service after sales - Make contract, receive & understand clearly customer's requirement - Receive & follow order, solve issues to ensure deliver goods to customers on time - Update, track order status, regularly update...
-
[tam Son] Hn
6 months ago
Hanoi, Vietnam OPENASIA GROUP Full timeJOB BENEFIT - Laptop - Insurance - Travel opportunities - Allowances - Incentive bonus - Health checkup - Training & Development - Salary review - Business Expense - Annual Leave - Develop and implement a strategy for customer service with the overall objective of improving customer satisfaction, operational efficiency and quality of service, encompassing...
-
[hà Nội] Customer Service Manager
7 months ago
Hanoi, Vietnam ITL Full time- Lead the Customer service team for Sea freight - Key Account - Liaise with customers on the standard operating procedures - Prepare and manage customer key operation performance reports - Promptly handle customers / team escalations - To implement corrective actions and preventive measures for immediate service recovery - To co-ordinate with Ocean carriers...
-
[hà Đông] Customer Service Officer
6 months ago
Hanoi, Vietnam Tổ chức giáo dục và đào tạo Apollo Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Efficient & high-quality implementation of customer care at the center. CSOs are responsible for customer care to all internal and external customers. - Reporting: At all times CSOs should know and be able to report on all aspects of the responsible areas related to sales and customer service...
-
Customer Service Representative
6 months ago
Hanoi, Vietnam Esoft Vietnam Full time**To provide customer care**: - Collect and provide holiday plans and volume forecasts for both Customers' public holidays and Vietnamese public holidays or special days that the company holds an event. - Follow up pro-actively with production to "warn" customers on the delivery status and delivery difficulties. - Support Customer Service Manager and...
-
Customer Service Representative
6 months ago
Hanoi, Vietnam esoft systems Full time**ABOUT ESOFT** Esoft is one of the world’s leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide. Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative...
-
[hẢi PhÒng] Customer Services Staff
6 months ago
Hanoi, Vietnam Công ty CP giao nhận vận tải Con Ong (Bee logistics) Full time**JOB DESCRIPTION** -**: - Working time**:_Working half-night shift at home (8 am - 12 am & 9 pm - 1 am) work online with American branch) -**: - Jobs**:_ + Control PO from the customers and closely working with customer for delivery to satisfy customer requirements. + Making Booking with carrier. + Send Shipper POWER OF ATTORNEY, Shipping Instruction...
-
Native Korean Customer Service Staff
6 months ago
Hanoi, Vietnam Công Ty TNHH Forman Việt Nam - Chi Nhánh Hà Nội Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Take care of Korean customers, manage Korean shipments. - Get information and persuade customers to use company service. - Make quotation and bidding documents. - Control documents and input in company system. - Collaborate with related department to arrange shipments smoothly. - Take part in...
-
Customer Service Representative
6 months ago
Hanoi, Vietnam Công Ty TNHH Laird Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Interact with manufacturing to prioritize orders and with other areas of discipline to identify and solve problems pertaining to sales, service and delivery - Escalation of web site process and service issues in a timely and consistent manner - Coordinate with appropriate groups all special...
-
Customer Service Representative
6 months ago
Hanoi, Vietnam central one bataan ph inc Full timeXem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service Representative**: - **Mã tin đăng: 3657984**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...
-
Customer Service Manager
6 months ago
Hanoi, Vietnam Công Ty TNHH Kintetsu World Express Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận)1. Position summary: The Customer Service Manager is responsible for managing and developing the Customer Service team to meet budget, setting up to achieve KPI requirements, parallel with maintaining and developing a strong business partnership at all levels with existing customers. This position...
-
[hà Nội] Customer Service Executive
6 months ago
Hanoi, Vietnam Công ty TNHH Bureau Veritas Consumer Products Services Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Working with customers to handle requests for testing services as assigned by superiors. - Coordinate with other departments (Lab/ Sales/ Accountant Dept) during order processing - Maintaining and developing relationships with assigned customers - Implement training for other staff as required...
-
Customer Service Representative
6 months ago
Hanoi, Vietnam People Search International Full time**Work Location: Yogyakarta, Indonesia** Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into...
-
Customer Service Representatives
7 months ago
Hanoi, Vietnam PEOPLE SEARCH INTERNATIONAL Full time**Work Location: Yogyakarta, Indonesia** Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into...
-
Customer Service Representative
7 months ago
Hanoi, Vietnam PEOPLE SEARCH INTERNATIONAL Full time**Work Location: Yogyakarta, Indonesia** Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into...
-
Customer Service Representative
7 months ago
Hanoi, Vietnam PT. PEOPLE SEARCH INTERNATIONAL Full timeOur client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into customer issues - Provide effective...