Manager, General Agency

6 months ago


Hanoi, Vietnam FWD Insurance Full time

About FWD Vietnam

FWD Group is a pan-Asian life insurance business with more than 13 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.

FWD Vietnam was established in 2016 and is a member of FWD Group.

For more information, please visit

PURPOSE

KEY ACCOUNTAIBILITIES
- Coordinate with relevant departments to ensure new GAs have a good start and conform well with the Company regulations and processes.
- Support, guide, train, coach and manage GAD & sales forces in sale process, sale activities, agency recruitment, agency development to help GA hit target and achieve goals and keep good performance.
- Monitor GA compliance requirements/ GA Quality (especially with regards to the GA Terms & Conditions, e.g. Sales Support & Sales Manager appointment), both proactively and as per Internal Audit’s recommendations
- Provide consultancy for GADs to improve their performance and ranking, help them keep competitive and cost-effective.
- Regularly update information to ensure GADs are fully aware of relevant policies and incentives issued by company.
- Propose new ideas/ adjustment for relevant policies and processes.
- Provide periodic GA updates to the Management Team
- Other tasks assigned.

KEY PERFORMANCE INDICATORS
- KPIs to measure the success or achievement of this role_
- # GAD
- # New GA
- # Closed GA # GA
-500 mio FYP # GA
-1 bio FYP
- K2 of GA
- # existing GA

QUALIFICATIONS / EXPERIENCE
- University Degree
- 8 years Insurance/ Finance experience
- At least 5 years experience working as sales management position in Life Insurance
- Experience in other channel sales, sales training or customer service is an advantage.

EXTERNAL & INTERNAL CONTACTS
- External: local agency network for recruitment
- Internal: internal departments and sales forces/ leaders in FWD Vietnam.

KNOWLEDGE & TECHNICAL SKILLS
- Strong communication, presentation, coaching and influencing skills.
- Strong local agency network.
- Strong analytics skills
- Good organizational skills
- Good computer skills (especially Excel and PowerPoint)
- Good stake holder management skills
- Can-do attitude


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