Manager, Agency Business Management
3 weeks ago
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
**Working Arrangement**
In Office
**The opportunity**
This role will work with Regional Heads/Regional Directors at sales locations/regions to drive business growth and ensure the quality of business in term of recruitment, sales activities and business conduct.
**Responsibilities**
**Driving Agency strategic agenda among sales regions**
- Working with agency to ensure the key strategic priorities are carried out thoroughly among the sales regions
- Frequently visiting sales offices to join and observe agency meeting, training, etc. to ensure the business activities are aligned with our strategic priorities.
**Ensuring quality business activities in the assigned sales locations/regions and thus proactively avoiding potential risks**
- Keeping track of the leading indicators such as agency office attendance, meeting attendance, skill training attendance, recruitment COP, JFW, key activities schedules, etc.
- Performing analysis to monitor sales/recruitment quality
- Prepare monthly business quality forecast by regions identifying potentially risky sales location
**Monitoring risk and compliance factors at assigned locations/regions**
- Reviewing Key Risk Indicators - KRI with PSM+/RD+ and following up on the agreed action plan
- Getting a clear picture on potential misconduct/fraud cases found in various risk analysis reports
- Monitoring the red flag cases identified various risk analysis reports
- Escalating potential misconduct, fraud, red flag cases, and unpleasant office environment on monthly basis, etc.
**Conducting business quality assurance training**
- Preparing and conducting risk and business conduct sharing for PSM+ and agency leaders
- Reminding all agency leaders and PSM+ completed the mandatory compliance and risk training sessions
**How will you create impact?**
You can make the impact by driving the activities among the agency.
**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up. You share your humanity, helping us build a diverse and inclusive work environment for everyone.
**What we are looking for**
- Understanding of business culture and behavior.
- Good management & Leadership skills
- Strong problem-solving and analytical skills
- Results oriented, with the ability to manage competing priorities and projects.
- Strong stakeholder management skills
- Excellent interpersonal and relationship building skills
- Strong written, verbal Vietnamese, and in English preferred.
**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance. Professional development and leadership opportunities.
**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
**About Manulife and John Hancock**
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and seg
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