Restaurant General Manager

6 months ago


Hanoi, Vietnam Aloha Consulting Group Full time

ACG_1835_JOB- Manage the general operation of the restaurant to maximize performance, profitability and ROI by creating a positive and productive work environment and ensuring superior guest service and compliance with quality and operational standards-
- Plan and monitor annual budgets to ensure the financial performance as projected-
- Manage the BOH and be a proactive leader of the FOH team to deliver service and training according to the restaurant’s brand standard-
- Promote brand and value initiatives, concepts performance, and people & culture development-
- Develop and implement the Annual Plan and Goals Program to ensure guest satisfaction, sales potential, and profitability-
- Manage and monitor the P/L to ensure the use of POS for COGS and inventory management-
- Create a strong management team with thorough understanding and clear vision of the restaurant’s positioning-
- In charge of daily, weekly, monthly, and quarterly reporting to the Managing Director-
- Manage the BOH team and coordinate with Human Resources and Chief Accountant of the building if necessary-
- Foster a positive work environment for all employees; provide mentoring for employees of all levels through meeting, discussion, and performance feedback of any form-
- Keep track of training and debriefing sessions held by the management trainees and look for ways to improve-
- In charge of restaurant quality control (constant checks, quality product, and quality service)-
- Build a service culture that aligns with the desired positioning of the restaurant as a premium destination in Hanoi-
- Develop a customer journey plan to be executed by the service staff to ensure the highest level of guest satisfaction-
- Lead the development of FOH team’s guest service skill-
- In charge of team appraisals and development plán with the HR department-
- Analyze revenues and come up with solutions if neccesary-
- In charge of general venue maintenance


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