Associate Director, Agency Training

3 days ago


Hanoi, Vietnam FWD Insurance Full time

How far out of the box are you willing to step up? At FWD Vietnam we offer unique opportunities within the insurance industry that are supported by an attractive rewards and recognition scheme.

PURPOSE
- Delivery of FWD distribution training strategy aligning with company business strategy, making FWD Vietnam to become the leading insurance company that changes the people feel about life insurance.
- Building of state of art, high quality training programs to underpin the company’s business strategies
- Skills and knowledge development and delivery that significantly increase the sales force ‘s productivity, technology proficiency and professionalism, thereby maximizing their contributions to the success of the agency and corporate agency
- Development of top-notched role models trainers in the life insurance industry

KEY PERFORMANCE INDICATORS
- KPIs to measure the success or achievement of this role_
- 1.Qualitative :_
- _ Quality training programs_
- _ Quality trainers_
- _ E-learning environment_
- _ e-Coach Usage_
- _ Build excellent partnership with the sales force_
- _ Collaborate with relevant departments to achieve Academy goals and the company business objectives._
- _ Compliance with company’s guidelines and policies_
- _ Quality Financial Wealth Trainers quality (FWT) for Agency channel as well as Corporate agency one_
- 2. Quantitative :_
- _ New agents’ productivity_
- _ Number of MDRTs /Elites_
- _ Leaders quality_
- _ Effectiveness of training programs_
- _ Training attendance_
- _ Training programs developed_

QUALIFICATIONS / EXPERIENCE
- 10 years’ experience in training and managing people
- Ability to strategize
- Strong influence skills
- Ability to work well with people of all levels within the organization
- High degree of professionalism and good business etiquette
- Resilience and high EQ
- People skills
- Deep insights into life insurance industry (products and life insurance knowledge)

KEY ACCOUNTAIBILITIES
- Effectively manage distribution training budget
- Develop training manuals that target tangible results
- Select and manage resources, including working with both internal employees and training vendors to develop and deliver training.
- Keep abreast of training trends, development and best practices
- Implement effective and purposeful training methods
- Have coaching /developing trainers and direct reports
- Lead the team to achieve their personal objectives and team goals
- Build teamwork spirits aligned with FWD vision and corporate culture
- Maintain good relationship with IRT /MOF to support training activities of FWD
- Work closely with nationwide CAO, regional CAOs, sales head as well as CCAO, CA Sr sales Director to provide high quality in-time training programs to the sales force.
- Organize professional training activities (in-class, onsite offsite etc ) to support productivity, APE for agency and CA channels
- Promote E-learning, Iris, AI 2, e-Coach to agency force
- Deliver the advanced training programs to agency leaders
- Do projects assigned by Chief Corporate Agency Officer (CCAO)

EXTERNAL & INTERNAL CONTACTS

INTERNAL
- Product department
- Compliance
- Human resource
- IT
- Claim
- Underwriting
- Procurement
- Agency force
- Agency Administration
- Agency Support

EXTERNAL
- Insurance Research and Training Centre
- HPN University



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