Customer Service Specialist

4 weeks ago


Hanoi, Vietnam Aloha Consulting Group Full time

ACG_1576_JOB

Our client is a Japanese medical center based in Vietnam, who is looking for a talent to join their firm:
- Welcome and provide language support for foreign customers and doctors during the medical examination and treatment process.-
- Advise foreign customers on products and services/Centers incentive and promotional programs.-
- Translate and interpret medical professional documents of the Center/Guests row.-
- Coordinate with relevant parties to answer questions about payment, insurance, administrative documents as well as other requirements before, during and after medical examination.-
- Receive on-site needs or complaints from customers throughout the translation and interpretation process, forwarding to relevant departments and ensuring customers are cared for and served promptly.-
- Coordinate with other groups within the customer service department as well as with other departments in the center to handle customer requests row.-
- Carry out reports and other tasks as directed by the Manager and take responsibility for assigned tasks.-
- Fully participate in training sessions of the department and Center.



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