Customer Service Senior Specialist

6 days ago


Hanoi, Vietnam Prudential plc Full time

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

Thực hiện các giao dịch tại trung tâm dịch vụ khách hàng Prudential đạt chất lượng đúng với chuẩn mực của Prudential Việt Nam

Job Responsibilities
- Tiếp nhận và xử lý theo quy trình, quy định về chứng từ và phí liên quan đến Hồ Sơ Yêu Cầu Bảo Hiểm, Yêu Cầu Dịch Vụ Hợp Đồng, Thu Phí Bảo Hiểm, Giải Quyết Quyền Lợi Bảo Hiểm, Chi Trả Quyền Lợi Bảo Hiểm,

(Receive and proceed as PVA’s standard process and policy for all documents and money related with New Business Insurance, Policy Services, Premium Collections, Claims, Payment,.)
- Trả lời các thắc mắc của khách hàng và tiếp nhận, xử lý khiếu nại (nếu có) và phục hồi dịch vụ trực tiếp/ gián tiếp hoặc phối hợp với các phòng ban chức năng theo quy trình và tiêu chuẩn của Prudential.

(Give response and feedback to Customers’ query and fully handle complaint of Customers (if any) and service recovery directly/ non-directly or support other functional departments/ sections as PVA’s standard service recovery processes)
- Quản lý tiền mặt và các dòng tiền liên quan đến TTDVKH/ Prudential theo tiêu chuẩn của Prudential và có trách nhiệm đảm bảo tiền mặt và các dòng tiền liên quan đến TTDVKH/ Prudential được sử dụng đúng mục đích của Prudential, không thất thoát, sai sót ảnh hưởng đến quyền lợi của Khách hàng và Prudential.
- Tham gia hoạt động cứu hủy hợp đồng/ gìn giữ Hợp đồng và Khôi phục Hợp đồng

(Handle and Join in Policy Conservation/ Customer Retention and Lapse Reins Activities of CSC and Depatment)
- Đề xuất, triển khai, áp dụng và quản lý mọi hoạt động nâng cao trải nghiệm Khách hàng tại TTDVKH và cho Prudential

(Propose, deploy, implement and monitor all activities for improving Customer Experience at CSC and for Prudential.)
- Tuyển dụng, xây dựng và phát triển đội/nhóm có năng lực, hoạt động hiệu quả và gắn kết

(Responsible for recruitment, people development, team engagement activities.)
- Chịu trách nhiệm thực hiện các công việc liên quan đến đánh giá, kiểm soát mức độ rủi ro trong các hoạt động của khu vực mình quản lý

(Responsible for risks assessment and management in business operations under management zone.)
- Phối hợp triển khai tất cả các dự án, kế hoạch hành động của Bộ phận dịch vụ khách hàng toàn quốc theo đúng thời hạn đã cam kết

(Coordinate with other departments to ensure the implementation of all projects, action plans under Customer Service Department on schedule.)

Job Requirements:
Qualifications / Bằng cấp
- Cao đẳng hoặc đại học các ngành: Dịch vụ Khách sạn, Kinh tế, Ngân hàng, Ngoại Thương hoặc dịch vụ

(College or BA degree, majors: Hospitality, Economics, Banking or Foreign Trade or Service industry)
- Có ít nhất 2 năm kinh nghiệm giám sát trong ngành Dịch vụ vị trí tương đương

(At least 2 years at a supervisory capacity within service industry with same position)

Knowledge and skill / Kiến thức và kỹ năng
- Kỹ năng giao tiếp nâng cao (đồng cảm, thuyết phục, có cấu trúc rõ ràng)

(Advanced Communication Skill)
- Kỹ năng giải quyết khiếu nại khách hàng và phục hồi dịch vụ

(Complaint Handling & Service Recovery)
- Kỹ năng xây dựng mối quan hệ với đối tác, khách hàng

(Relationship Building with Partners/ Customers)
- Hiểu biết và có khả năng phân tích số liệu cũng như nhạy bén kinh doanh

(Business and Financial acumen)
- Kỹ năng quản lý con người và đội nhóm

(People & Team Management)
- Kỹ năng tương tác cá nhân và kỹ năng giao tiếp tiếng Anh

(Coaching skill)
- Kỹ năng tương tác cá nhân và kỹ năng giao tiếp tiếng Anh

(Interpersonal and English skills - listening and speaking)
- Am hiểu qui trình nghiệp vụ và hệ thống, máy tính

(Operational process, SOPs and systems, computer)



  • Hanoi, Vietnam Tek Experts Full time

    Overview: We’re looking for a customer-oriented Microsoft Customer Service Specialist to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as liaison...


  • Hanoi, Vietnam Tek Experts Full time

    Overview: We’re looking for a customer-oriented Microsoft Customer Service Specialist to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as liaison...


  • Hanoi, Vietnam Prudential plc Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...


  • Hanoi, Vietnam DEEP C Industrial Zones Full time

    **Job Summary**: - The Customer Service Executive will report to Senior Department Manager (Sales & Marketing Department). You will work at Ha Long Office in Quang Ninh._ **Duties/Responsibilities**: - Provide guidelines on investment procedure to customers._ - Will join and assist Sales Executives at final meeting(s) before signing contract with new...

  • Critsit Manager

    4 weeks ago


    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re looking for a customer-oriented Critsit Manager (Customer Service) to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as liaison...


  • Hanoi, Vietnam Aloha Consulting Group Full time

    ACG_1576_JOB Our client is a Japanese medical center based in Vietnam, who is looking for a talent to join their firm: - Welcome and provide language support for foreign customers and doctors during the medical examination and treatment process.- - Advise foreign customers on products and services/Centers incentive and promotional programs.- - Translate and...


  • Hanoi, Vietnam APL Logistics Full time

    **Job Purpose* This position is responsible for delivering APLL commitment to customers, meeting day to day operations requirements of the customers. The position assists and supports customer service supervisor (CSS) in guiding customer service representatives (CSR) and senior customer service representatives (Senior CSR) to achieve customer service...


  • Hanoi, Vietnam ABB Full time

    **Sales Specialist Intern**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Hanoi, Vietnam Diebold Nixdorf Full time

    **Position Overview** Diebold Nixdorf is a leading global developer and manufacturer of retail/banking. We are currently seeking an Intermediate Field Service Technician. You would be expected to perform intermediate installation and minor repairs on all Diebold Nixdorf products and services. This includes scheduled cleanings and other intermediate...


  • Hanoi, Vietnam LINC Full time

    **Location**:Hanoi, Vietnam **Status**: Full Time **About LINC** **Position Description** LINC is seeking a Senior Government Capacity Development Specialist for the USAID-funded Enhancing Local Development (ELD) activity in Vietnam. This Activity is designed to support the capacity of and engagement between sub-national government, local organizations,...


  • Hanoi, Vietnam misa jointstock company Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Senior Talent Acquisition Specialist**: - **Mã tin đăng: 3371999**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...


  • Hanoi, Vietnam Agoda Full time

    **About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...

  • Customs Specialist

    6 days ago


    Hanoi, Vietnam DHL Full time

    1. Overall Job Purposes: - Executes customs entries and performs customs security filing - Conducts classification of goods based on information provided by the customers - Co-operate with customers/ supplier/ customs official to execute the customs clearance and trucking for cargoes - Works on other customs tasks if required - Performs archiving of customs...


  • Hanoi, Vietnam Upwork Full time

    **Company Description** Upwork, in collaboration with a leading American multinational technology company, is looking for **Japanese - speaking Microsoft 365 Technical Specialists**. This unique opportunity allows you to be at the forefront of Microsoft's New Product Playbook, a suite of revolutionary products set to launch. If you have technical expertise...

  • Customer Service

    5 days ago


    Hanoi, Vietnam urbox - công ty cổ phần tiếp thị số tô quà Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service**: - **Mã tin đăng: 3280879**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng chúng tôi...


  • Hanoi, Vietnam USAID Learns - Social Impact Full time

    **(SENIOR) RESEARCH SPECIALIST** **USAID Learns Contract** **Hanoi, Vietnam** **About Social Impact**: Social Impact (SI) is a global development management consulting firm. We provide monitoring, evaluation, strategic planning, and capacity-building services to advance development effectiveness. We work across all development sectors including democracy...


  • Hanoi, Vietnam USAID Learns - Social Impact Full time

    **(SENIOR) RESEARCH SPECIALIST** USAID Learns Contract Hanoi, Vietnam **About Social Impact**: Social Impact (SI) is a global development management consulting firm. We provide monitoring, evaluation, strategic planning, and capacity-building services to advance development effectiveness. We work across all development sectors including democracy and...


  • Hanoi, Vietnam Esoft Vietnam Full time

    **To provide customer care**: - Collect and provide holiday plans and volume forecasts for both Customers' public holidays and Vietnamese public holidays or special days that the company holds an event. - Follow up pro-actively with production to "warn" customers on the delivery status and delivery difficulties. - Support Customer Service Manager and...


  • Hanoi, Vietnam DKSH Full time

    **Location**:Yen Bai, VN**Job Summary** Provide "in-office" after-sales support (i.e. customer requests, orders, complaints, billing, etc.) and excellent execution of procedures, processes and guidelines **General Responsibilities** - Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of...


  • Hanoi, Vietnam PERSOLKELLY Vietnam Full time

    FMCG field - Based in Hanoi - Competitive package We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their...