First Impression Officer
6 days ago
**Accountabilities**:
**1. Receptionist (full time)**:
**Be the Mekong’s face and ensure to cause the reception area being most the warmest and professional in Vietnam**, including:
- Smile and greet team members and guests whenever they approach the reception or when they leave the reception)
- Warmly welcome guests/employees (call them by name), take guests to the correct meeting rooms and serve water/coffee to guests
- Answer phone calls promptly (within 2 rings), take phone messages and follow the phone call guideline
- Deliver mail/newspaper/magazine delivery and quickly handle secretary work (printing/scan/photocopy) for guests/senior members when being requested
- Be on top of the schedule of the meeting rooms, so that she could switch rooms for team members when needed
- Ensure there is always one receptionist sitting at the reception area to ensure office safety (no stranger can come into our office)
**2. Reception area (including guest waiting zone) and Meeting room management**:
**2.1 Functioning meeting rooms to enable meeting efficiency**
- Ensure the equipment in all the meeting rooms (video conference system, Phone system, AC system, air purifier, public phone charger cabinet, electronic socket, etc.) are well functioned for daily operations
- Know how to use the office equipment so she can support employees/guests in adjusting them.
- Ensure the real temperature (as shown in the measuring equipment) in the meeting rooms is within the range 23.5-24.5 degree and not too high fan speed (to ensure the meeting rooms are not too hot or too cold)
**2.2 Cleanliness, safety and beauty**
a) Office tour: Ensure smooth operation for the office twice a day (opening office at 7:30 AM and closing office at 6:30 PM)
b) Ensure the cleanliness, safety, and beauty of the above areas
- Check the above areas every 2 hours or after each meeting
- Request tea ladies to support when needed
- Ensure the door to the investment team is closed at all times to ensure safety
- Ensure the flowers and plants in the above area are beautiful and fresh
- During the Covid period, ensure everyone follows Covid-19 guidelines/request when they’re in the above areas to ensure health and safety for all team members and guests
**3. Process & guidelines, Policies, JDs Updating**:
- Compose and update the process, guidelines, and policies that she is accountable for on a timely basis.
**4. Others**:
- Assist logistics for other Admin senior members in some tasks, as assigned from time to time.
- Other tasks as assigned by Front Desk Lead from time to time.
**What you will need**:
**Working Experience**:
- Create a very good first impression, i.e. having positive energy, cheerful smile and warm characteristics that everyone wants to talk and smile back;
- Next position: Front Desk Lead
**Ways of being**:
- Cheerful & warm (people want to approach her)
- Be open and coachable, have the tendency to self rself-reflectmprove;
- Customer Service Mindset
**Skills**:
- Customer Driven
- Be fluent in English and Vietnamese
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