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Fraud Monitoring
3 weeks ago
-Job Advert Details
**Some careers have more impact than others.**
- If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
**Wealth and Personal Banking (WPB) **is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.
We are currently seeking a high caliber professional to join our team as an **Fraud Monitoring & Ops Officer**.**
**Principal Accountabilities**
- Monitor detection systems (SAS.EFM) and ensure that all cases are attended urgently after created. Achieve the standard create to open hour set by the regional.
- Take proper action to prevent further fraud transaction on the credit/debit card account by blocking the card.Take urgent action to contact merchant/acquirer for fraudulent transaction cancellation if applicable.
- Respond to external parties (acquirer, merchant, and other risk contact) and internal parties (Authorization, Customer Service, Charge back, Credit and Collection) regarding the transaction fraud issue.
- Perform all administrative job and follow up action required related to the early detection functionality including Warning bulletin listing, card blocking monitoring, fraud tagging, account at risk, fraud documentation and the preliminary analysis on point of compromised, etc
- Provides excellent customer service to complex inbound/outbound customer calls by keeping up to date on training and internal communications.
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