Personal Financial Service Fraud Unit Head

3 weeks ago

Ho Chi Minh City, Vietnam UOB Vietnam Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**Responsibilities**:

- Guard against intelligent, adaptive perpetrators of financial crime.
- Analyze, design & implement transactional fraud mitigation strategies while maximizing client experience across multiple Retail portfolios.
- Leads the team of 18-20 fraud analysts with the focus on their development in the fraud risk management space and fraud loss mitigation
- Conducts substantial interaction with Policy, Operations, Credit Risk, and other functional business partners to optimize business strategies.
- Adheres to strict audit and control requirements; participate in audit related activities and assist Retails Services Fraud Analytics Team Lead with completion of the audit and compliance related activities.
- Oversee and perform investigations regarding actual and suspected fraud instances, providing oversite and appropriate resolution to the business unit.
- Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment.
- Ensure the cost budget in Fraud risk management is based on robust capacity plans and is delivered through a rigorous cost management discipline.
- Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Management.
- Oversee 24/7 real time fraud monitoring unit for monitoring transactions pertaining to Cards and retail banking.
- Oversee fraud transaction disputes / case management and chargeback processing.

**Job Requirements**:

- 6-10 years previous Credit Cards related experience or analysis and data mining experience required
- Experience with writing and implementing fraud strategies in leading fraud decision engines is desired.
- Previous experience in statistical and data analysis with working knowledge of at least one of the following statistical software packages: SAS/SQL (required) SPSS, or equivalent; SAS Enterprise Miner experience is a plus.
- Bachelor’s/University degree, Master’s degree preferred

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