Fraud Unit Head
7 months ago
Develop and deploy transactional fraud reduction solutions while enhancing customer experience across various retail portfolios.
- Proactively identifies fraud detection issues at the strategy and portfolio level and provide analytical/modeling solutions.
- Completes complex analyses identifying authentication strategy and procedure gaps, manage implementation process across several business groups to affect change.
- Leads the team of 18-20 fraud analysts with the focus on their development in the fraud risk management space and fraud loss mitigation techniques and methodologies; assist junior analysts with prioritization of work and demonstrate Thought Leadership when guiding the team.
- Oversee and perform investigations regarding actual and suspected fraud instances, providing over-site and appropriate resolution to the business unit.
- Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment.
- Ensure the cost budget in Fraud risk management is based on robust capacity plans and is delivered through a rigorous cost management discipline.
- Develop effective fraud risk management strategies and timely deploy these strategies across products and channels
- Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Management.
- Oversee 24/7 real time fraud monitoring unit for monitoring transactions pertaining to Cards and retail banking and frauds associated to banking products.
- Oversee fraud transaction disputes / case management and chargeback processing.
- Performs other duties and functions as assigned.
Bachelor Degree in Finance/Banking/Accounting or related majors At least 5+ years of work experience related to analysis and data mining. Experience with writing and implementing fraud strategies in leading fraud decision engines is desired. Previous experience in statistical and data analysis with working knowledge of at least one of the following statistical software packages: SAS/SQL (required) SPSS, or equivalent; Experience in SAS Enterprise Miner is a plus. Contact: Hue Ngo
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