Ecommerce Anti-fraud Operations Manager

3 weeks ago

Ho Chi Minh City, Vietnam TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

The TikTok E-commerce Governance and Experience team is responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators globally. We value user satisfaction and work on policies, rules, and systems to ensure quality for our community.
As the Anti-fraud Investigation & Operation Specialist, you will be responsible for building, improving, and monitoring business processes that detect and prevent fraudulent activities in various scenarios including transactions, KYC, onboarding, and seller-creator affiliation.

**Roles & Responsibilities**:

- Lead investigations and analysis of suspicious behaviour, fraudulent transactions, and abuse in a timely manner to protect the integrity of the platform
- Identify vulnerabilities, and collaborate with cross functional teams to mitigate or prevent occurrences of fraudulent activity
- Monitor user communities for emerging threats and new methods of fraud
- Produce regular high-quality fraud reports to summarize new trends and business impacts for updating senior management teams;
- Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale
- Collaborate with product, and data teams to build solutions to proactively or reactively prevent exploitation of the platform.
- Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and respond to regulator inquires on fraud and (or) crime-related activities;
- Perform other ad-hoc tasks related to fraud operations.

**Qualifications**:

- Minimum of 5+ years professional experience in operation and investigation related to fraud, abuse, or cybercrime.
- Detail-oriented, highly analytical, and strong project management skills;
- Ability to understand opposing points of view on highly complex issues;
- Strong ability to gather information from various online sources and community groups;
- Capacity to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus;
- Prior law enforcement and/or prosecution experience a plus;
- About 10~20% of travel if needed.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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