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Projects & Optimization Analyst - Fraud, Operations
2 weeks ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.
The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.- Analyze and identify areas for optimization to drive targeted initiatives to maximize team efficiency and productivity
- Develop fraud forecast model to estimate the scale of fraud impact to use in workforce and task planning
- Create dashboard to track and monitor fraud performance; propose action plan to further improve fraud prevention, detection and cancellation
- Research competition and market to leverage market best practice for our defense against fraudster
- Drive and programme manage local/regional projects and strategic initiatives
Requirements:
- College degree or equivalent
- At least 2 years of working experience, preferred in consulting or ecommerce
- Excellent problem solving and critical thinking
- Strong data analytical skills
- Good written and verbal communication skills in English
- Good project management and stakeholder management
- Selfmotivated with cando attitude
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