![Shopee](https://media.trabajo.org/img/noimg.jpg)
Fraud Investigation Team Lead
3 weeks ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Manage daily operation of user verification, and ensure all agents’ performance reach the targets of productivity, accuracy to detect real-time abusive/fraudulent behaviors.
- Provide new insights of users behaviors to contribute on process and SOP development
- Be responsible for coordinating with supervising departments for detect & prevent irregular transactions, fraudsters.
- Be responsible for issues or incidents related to users investigation.
- Assist manager in other tasks assigned
**Requirements**:
- 2+ years of experience in tech/or e-commerce companies
- Result-oriented, self-driven, positive attitude and team player striving for team success
- Critical thinking, problem solving, good at leadership, data analysis
- Proficiency in English both written and verbal communication, good at MS packages (Excel, PowerPoint)
- Bachelor’s degree
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