First Impression Executive

7 days ago


Ho Chi Minh City, Vietnam Mekong Capital Full time

1. Criteria
Demonstrate vital behaviors of our core values as the foundation for producing results.
Have positive energy, cheerful smile, and warm characteristics that everyone wants to talk about and smile back;
Be fluent in English and Vietnamese;
Be open and coachable; 2. High-Level Results
Achieve the annual KPIs which lead to fulfilling the Admin team vision
100% processes/guidelines are clear and updated timely, and not-too-serious crisis on a semi-annual basis
Independently deliver all accountabilities with the mindset of customer-driven, velocity with some coaching from the senior/ mentor 3. Accountabilities 3.1 Receptionist
Be the Mekong's face and ensure to keep the reception area warm and professional at all times, including:
Smiling and greeting team members and guests whenever they approach the reception or when they leave the reception)
Warmly welcome guests/employees (call them by name), take guests to the correct meeting rooms, and serve water/coffee to guests
Answer phone calls promptly (within 2 rings), take phone messages, and follow the phone call guideline
Deliver mail/newspaper/magazine delivery and quickly handle secretary work (printing/scan/photocopy) for guests/senior members when being requested
Be on top of the schedule of the meeting rooms, so that she could switch rooms for team members when needed
Ensure there is always one receptionist sitting at the reception area to ensure office safety (no stranger can come into our office) 3.2 Reception area (including guest waiting zone) and Meeting room management
3.2.1 Functioning meeting rooms to enable meeting efficiency
Ensure the equipment in all the meeting rooms (video conference system, Phone system, AC system, air purifier, public phone charger cabinet, electronic socket, etc.) are well functioned for daily operations
Know how to use the office equipment so she can support employees/guests in adjusting them.
Ensure the real temperature (as shown in the measuring equipment) in the meeting rooms is within the range of 23.5-24.5 degrees and not too high fan speed (to ensure the meeting rooms are not too hot or too cold)
3.2.2 Cleanliness, safety, and beauty

**a. Office tour**: Ensure smooth operation for the office twice a day (afternoon office at 12:30 PM and closing office at 6:30 PM)
b. Ensure the cleanliness, safety, and beauty of the above areas
Check the above areas every 2 hours or after each meeting
Request tea ladies to support when needed
Ensure the door to the investment team is closed at all times to ensure safety
Ensure the flowers and plants in the above area are beautiful and fresh
During Covid period, ensure everyone follow Covid-19 guidelines/request when they're in the above areas to ensure health safety for all team members and guests 3.3 Process & guidelines, Policies, JDs Updating
Compose and update the process, guidelines, and policies that she is accountable for on a timely basis. 3.4 Others
Assist logistics for other Admin senior members in some tasks, as assigned from time to time.
Other tasks as assigned by Front Desk Lead from time to time.



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