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First & Last Mile Area Manager - Operations, Shopee

4 months ago

Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Manage end to end operations performance (first and last mile) at your assigned area and ensure its highest cost efficiency.
- Develop strategies to drive synergy across different hubs in order to meet Operational Service Level Agreement, productivity improvement and SOP development.
- Lead the improvement of operation improvements by tracking, improving and achieving all operations KPIs (Lead Time, loss & damage, SLA breach, Failed delivery, etc.).
- Drive ongoing deep dives on operations end to end performance (including campaigns) and come up with recommendations on how to optimize current set up.
- Be also responsible for working with other members such as the Top management, Linehaul, Sorting, etc.) in order to drive overall growth, customer and seller experience, as well as cost reduction and efficiency initiatives.
- Lead operations root cause analysis with responsible teams and incorporate the findings into key actions.
- Require working with multiple business teams across the company to manage operations projects, drive continuous improvement and enhance operations performance (first and last mile).
- Continual tactical communication with internal customers (Operations Excellence, Finance, Sort Centers, etc).
- Systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
- Manage a large team to solve day-to-day operational issues, reach short-term and long-term performance objectives and goals.
- Prepare and follow through Yearly work plan and initiatives that will help to achieve overall Shopee Express business objectives
- Ensure that people initiatives and manpower related policy are carried out and in compliance with existing government legislation.

**Requirements**:

- Degree in Business, Supply Chain Management, Engineering or relevant disciplines is advantageous
- 7+ years of experience, with at least 5 years of experience in logistics/ supply chain management is mandatory and 2 years in a leadership role
- Strong leadership & managerial skills to manage big teams and drive collaboration and synergy across different teams
- Able to independently lead operational team on-site, engage in discussions with various internal and external stakeholders
- Strong business acumen, planning and strategic mindset and good capacity to structure and drive operations audits
- Very strong operation's go-and-see mindset (Gemba, Kaizen, Lean) to be able to find gaps in our current operations processes to drive operations optimizations.
- Strong project management skills and drive improvement initiatives execution to be able to manage a transport operations roadmap
- Analytical in examining and identifying relevant information, and translating these insights into clear operational plans
- Keen eye for detail with an exceptionally high bar for accuracy and quality
- Proven fast learner; Able to adapt in an agile environment
- Good communication and presentation skills, able to communicate with stakeholders of all levels
- Hands-on, willing and able to travel across different sites to ensure smooth operations