IT Manager

4 weeks ago

Ho Chi Minh City, Vietnam Shopee Full time

DepartmentEngineering and Technology- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve problems at hand; We build foundations for a long-lasting future. We don't limit ourselves on what we can or can't do; we take matters into our own hands even if it means drilling down to the bottom layer of the computing platform. Shopee's hyper-growing business scale has transformed the most "innocent" problems into huge technical challenges, and there is no better place to experience it first-hand if you love technologies as much as we do. Browse our Engineering and Technology team openings to see how you can make an impact with us.
- Manage and lead Corp IT teams to deliver stable and robust IT solutions, ensure the smooth running of the day-to-day IT operations for all offices and warehouses and provide excellent support for employees
- Develop guidelines, processes, and procedures to enhance office IT Infrastructure resiliency and service availability
- Design, develop and implement Business Continuity Plan and Disaster Recovery strategy
- Proactively manage and report on project status, deliverables, risks and issues, while working closely with multiple stakeholders
- Build and maintain strong relationships with business partners and act as a liaison between IT and business teams
- Manage IT assets & inventories, IT procurement, budgeting and cost control
- Drive a continuous improvement mind-set across the team through providing continuous support, training, coaching and mentorship to the team

**Requirements**:

- Bachelor's degree or higher in Computer Engineering or Information Technology related field
- Minimum 5 years of relevant experience operating in a similar role
- Extensive experience developing and enforcing standards and procedures for project deliverables quality assurance, walk-throughs, issues reporting and change management
- Experience in establishing, implementing and running the day-to-day operations. Able to lead and manage remote teams in a team-oriented and collaborative environment. Passion for the development of clearly-defined and optimized operational environments
- Strong network knowledge and hands-on experience in Palo Alto, Cisco, and other network appliances. Rich experience in providing and operating enterprise services such as Active Directory, VPN, Wireless network, NAS, etc.
- Familiar with setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points
- Hands-on experience in Windows server administration and basic knowledge in Linux server administration. Experience with ITSM tools, frameworks

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