Customer Technical Specialist

4 days ago


Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Itechwx Full time

**Mô tả công việc**:
(Mức lương: 19 - 28 triệu VNĐ)
Are you someone who thrives on mastering Microsoft Windows products? Join our team and help users solve their tech challenges

Job scope:
Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue.

Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

Resolves or escalates multiple and varied customer issues, and documents technical work and research.

Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.

Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement

Provides feedback to improve products to more senior engineers or technical advisors.

Identifies potential defects and escalates to more senior engineers to resolve them.

Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Job benefits

Competitive salary depending on experience

Salary at 100% during the probationary period

Training will be offered

Full working equipment will be provided

90% contribution of the gross salary to social insurance

12 days of annual leave, 8 days of sick leave

Annual Health Checkup

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Job requirement:
Proficient in Chinese (4 skills)

Customer Service mindset

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Cơ Khí,Cơ Khí/Ô Tô/Tự Động Hóa,Tự Động Hóa

Trung cấp - Nghề
Dưới 1 năm



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