Senior Associate Customer Feedback Handling
2 months ago
**_MAIN PURPOSE OF ROLE_**
Individual contributor with comprehensive knowledge in the specific area.
Ability to execute highly complex or specialised work.
Knowledge acquired from several years of experience or specialist training in particular area.
**_
MAIN RESPONSIBILITIES_**
- The senior level Customer Service Representative will handle enquired regarding complex and/or important products, services and promotions.
- This position will also typically receive and/or place telephone calls which are non-routine and require deviation from standard screens, scripts, and procedures and Liaise with sales and technical staff to keep them up-to-date with customer needs.
**_ QUALIFICATIONS_**
- Education_
High School Diploma / GED
- Experience/Background_
Minimum 1 year
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