Order Handling Executive

3 weeks ago


Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH S.F.Express Full time

**Mô tả công việc**:
(Mức lương: 15 - 25 triệu VNĐ)

Handle customer requirements indicated in Standard Operating Procedure (SOP): Timely & amicable settlement of customer issues.
Perform day to day arrangement and handle customer request under Order Export Handling Team, Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution, ensure standards for submitting orders to relevant departments
Every day track orders that have not been successfully picked up and find out the reasons and analyze them
Optimize and improve processes throughout the work process
Creat SOP for new process
Check & make sure that clear and correct details are received from the customer at the booking system.
Coordinate with relevant parties (Customer/Courier/Truck driver/Vender CS....) to arrange Booking/Trucking.
Help customer update information in the ICRM system after confirm
Provide shipping advice as per the Customer's SOP/Request.
Generate necessary reports and information for team leader: Information is accurate and timely.
Coordinate with overseas office to smooth operation: smooth and timely correspondence, and smooth service delivery/checking import regulation......
Analysis on PU main KPI for continuous improvement.
Involvement with company operation manual developments and updating.
Pull incident data to produce analytical reports, as requested.
Other assignments as per the Team Leader's request.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Salary : 13-15mil gross (higher by experience)
Working days : Thứ 2- thứ 6 (8h30-18h)
Pay insurance as prescribed, have regular health check-ups

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
Good Chinese skills (both speaking & writing), English is plus
Background in Economics, Logistics or Analytics
Good attitude, hard-working, willing to learn
Ability to quickly negotiate with customers in a short call
Good at MS Office
Work at big 3 ( DHL, TNT,Fedex, UPS) operation department
Bachelor's degree student

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận,Kinh Doanh/Bán Hàng,Nhà Hàng/Khách Sạn,Phục Vụ Bàn,Quản Lý Đơn Hàng,Xuất Nhập Khẩu

Đại Học
Không yêu cầu



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