Online Operation Executive

4 days ago


Thành phố Hồ Chí Minh, Vietnam Công Ty Cổ Phần Trung Tâm Thương Mại Lotte Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Responsibility 1: Supervise and support Online operation process at stores.
- Supervise of online daily operations at store (picking and packing quality, customer consulting, solving difficult problem)
- Monitor and control daily order, delivery status, solve operating issues to ensure on time delivery and order processing, delivery as defined rules
- Coordinate with Store manager, HR, Online Team at stores for operating improvement and order fulfillment efficiency
- Support operation processes & rules on Speed L for Online Operation team (admin/operator, picker, packer, delivery man)
- Responsibility 2: Evaluate Online staff’s performance at stores.
- Collect and analyze data from which evaluate online staff’s perfomance including admin, picker, packer, delivery (number of handled orders, number of complaints, duration to handle an order).
- Build education documents for re-training weak staffs.
- Find out difficulties that weak staff face, then find solutions to help them improve their perfromance.
- Responsibility 3: Build education document for training new and current staffs.
- Build education document for staffs (how to select products, prepare before picking, product arrangement on cart, categories overview,...)
- Build and organize tests, score ranking and evaluate staffs based on test result.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Competitive salary package with annual salary review, performance bonus, profit share (13++)
- Full Health insurance, social and unemployment insurances as defined by Law
- Lunch allowance 50,000 VND/day
- Foreign language allowance (English, Korean)
- 12 days of leave/year
- Bonus on holidays according to the company's policy
- Working time: Mon-Fri, 8.00 am - 5.00 pm
- Dynamic environment, many challenges and development opportunities.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Qualifications (Essential): College/University Diploma or any degrees equivalent to those above.
- Major: E-commerce, Supply Chain & Logistics, Business administration, technology or equivalent
- Knowledge
- Understand e-commerce
- Understand operation and customer service in general
- Have good knowledge of planning & training

Necessary skills:

- Strong analytical, plainning and problem solving skills
- Have carefulness, patience, willing to learn attitude
- Good communication and emotion control skills
- Able to work well under high pressure
- Have good general MS Office skill
- Other special request:

- Ready to work overtime (if any) and business travel
- English communication is preferable.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Bán Lẻ,Bán Sỉ/Bán Lẻ/Cửa Hàng,Chăm Sóc Khách Hàng,Digital Marketing,Hành chính Văn phòng,Hành Chính/Văn Phòng,Marketing,Offline Marketing (Báo/Đài/Truyền Hình),Truyền Thông/PR/Quảng Cáo

Trung cấp - Nghề
Không yêu cầu



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