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Product Operations Executive

4 weeks ago

Thành phố Hồ Chí Minh, Vietnam Zalo Full time

Hồ Chí Minh

Full-time

At Zalo, we believe Vietnamese engineers can build world-class technology products.
As a market leader of a product ecosystem with million users in Vietnam, we build and develop a workplace where responsible, passionate, and dynamic talents thrive. We look forward to working with you to grow vigorously while keep improving your quality of living thanks to working with the best talents, on most successful brands, and in sizable projects that improve millions of Vietnamese lives.
Zalo is seeking an experienced and results-driven Product Operations Executive to manage product usage and co-initiate product roadmap.

**What you will do**:

- Be responsible for operations of Zalo OA product like: monitor key metrics, discover usage insights, manage abnormality and bugs reporting;
- Synthesise data and make periodic reports;
- Collaborate with Product Owners on rollout plans, product roadmap for delegated product branches/ features, work on user survey/ market survey to improve and develop products;
- Develop product policies, operation procedures, user manual guidelines, and related product materials;
- Support internal and external partners in using products;
- Lead and train collaborator members.

**What you will need**:

- Bachelor's degree in related fields like Economics, Information Management,;
- At least 4 working years of experience, in which 2 years experiences in related area like Operations, Product Management, Project Management,;
- Critical and systematic thinking;
- Data mindset and data analytics skills (Excel/ Metabase/ ). Data extraction skills are a plus (SQL);
- Good communication, presentation skills, flexibility and aggression;
- Ability to read and understand English documents.