Copy of Apac Regional Team Lead, Us Strategy

2 weeks ago

Hanoi, Vietnam Crimson Education Full time

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?

Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.

**To support our students, we have built / purpose of role**

This is a full-time position, that can be worked remotely or in one of our many offices around the globe.

**What this role is responsible for**:
As a People Leader (Regional Team Leader or Team Leader) for the Strategy Team, you will be directly managing Strategists as well as student outcomes in Indonesia, Thailand, and Vietnam. You will support your team to ensure outstanding client experience, successful delivery of Crimson services, and achievement of student goals. You will work closely with local sales, marketing, and student success teams to ensure a smooth transition from Sales to Service and cater to local needs.

**What your work entails**:
Monitor team performance to ensure excellent service quality and results
- Make sure that your team is on track to hit all of their KPIs
- Providing ongoing coaching through 1:1s and pod meetings
- Consistently share feedback and lead performance reviews

Recruit and grow a team of talented Strategists
- Keep an eye on team capacity and communicate hiring needs
- Conduct technical interviews as part of the hiring process
- Be active in the onboarding process so that any new team member is set up for success
- Discuss and help execute career growth plans - essentially, be a Strategist for your Strategist

Work with your team and stakeholders to maximize the student experience.
- Have a vision of the student journey for students in your region/country, balancing our global model with local needs.
- Collaborate with local sales & service team members to assess and execute unique needs.
- Know the ins and outs of your team and region/country to provide accurate feedback as well as roll out initiatives with the right change management approach.
- Work closely with your team and local stakeholders to hit service
- and revenue-based goals.

Operations management
- Be the face and first point-of-contact of Strategy in your region/country
- Pre-allocate, allocate, and re-allocate students to members of your team
- Proactively collaborate with other service teams and the sales team to resolve any complaints or roadblocks to successful delivery

**What success looks like**:

- Your team hits all of their KPIs and you hit region/country goals for NPS, referral revenue, and refund rate
- You are a spokesperson for your team - you know your team and provide feedback on new programs and policies so that concerns are dealt with prior to the official rollout.
- Strategists in your team are engaged - there’s little turnover, and we see active career growth.
- Performance feedback is consistently shared and discussed regularly with your team.
- You are an excellent communicator and collaborator with your local stakeholders.
- Escalations are addressed & managed in a timely manner
- Local needs are addressed and executed upon

**Why work for Crimson?**
- Rapidly growing start-up, with a flexible working environment where you will be empowered to structure how you work
- Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
- $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)
- Psychologist on staff
- Insightful fireside chats and workshops to help support our high-performing and ambitious team
- Radical Candor is a feedback approach we live by
- We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely

If you're passionate about growing in a fast-paced, collaborative environment and want to work with cutting-edge technology, then we'd love to hear from you

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