Head of IT Business Solution and Change Management

1 week ago


Ho Chi Minh City, Vietnam Prudential plc Full time

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

The Head of IT Business Solution and Change Management in Prudential Vietnam will be offered a great opportunity to lead and grow a market leading team of business analysts, digital experience specialist and UI/UX designers that play a critical role in helping business stakeholders realize our DX ambition across customers, distributions, and operational excellence. As one of the digital enablers, he/she will be empowered to lead, take initiative, promote innovative solutions that aim to generating great values to customers and business. There will also be room for growth globally via various engagements with Prudential’s Global Digital team and tech vendors.
- Leading and developing a team of Business Analyst managers, senior managers whose skills and experiences are fairly considered top in market. The team will also include UI/UX designers and digital experience solution managers.
- Build, maintain and promote a healthy and collaborative relationship with relevant business stakeholders ranging from customer fronting functions like Marketing, Sales and Servicing to internal functions like HR, Finance, Strategy and Risk&Compliance.
- Take initiative to fulfil business change requests and actively provide innovative solutions to internal and external business stakeholders (e.g. Banks, other distribution partners).
- Collaborating with engineering, Technology delivery, IT Ops and IT Governance to ensure business solutions can be delivered with agreed roadmap, quality and compliance.
- Acting on behalf of the CITO, when required, in relevant meetings (Steerco, senior leadership meetings, presentation of important initiatives, etc.)
- Collaborating with industry solution providers to search for innovative solutions and leading the tech-driven changes to keep PVA ahead of the curve in customer experience, business operations excellence, and workforce of the future.
- Managing all business change requests in a well-established portfolio that deliver both the company’s strategic priorities and target technology roadmap/standards.
- Maintain and optimize a business change request backlogs that deliver both BAU CMs and Strategic initiatives.
- Building a service mindset within IT
- Maintain a strong team of talented business analysts- Helping staff to strengthen their communication with global stakeholders (including international vendors)



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