Operation Director

4 weeks ago

Hanoi, Vietnam PERSOLKELLY Vietnam Full time

**MISSION**:

- Building and implementing strategies, policies, processes and action plans for achieving all KPIs related to student admission and care of all programs at northern provinces including ELT and non-ELT courses, online and all campuses.
- Responsible for P&L of campuses under his/her responsibility
- Building, development and retention of team

**RESPONSIBILITIES**:

- Based on company strategy, propose and implement actions plan focused on accelerating student enrolments, improving average revenue per user (ARPU), growing market share, and improving reenrolment / retention rate of campuses.
- Lead planning, budgeting, forecasting and financial / PnL reporting activities for campuses in his/her region; Identifying, implementing, and tracking cost optimization initiatives, improvements in centre level productivity / utilization, and all customer service interactions and metrics.
- Lead operations with a focus on (1) defining, implementing, and tracking tactics linked to admissions and initiatives centred on student affairs (ASA: Admissions & Student Affairs); (2) effectively launching national marketing programs and designing, tracking, and reporting on local-specific marketing programs / campaigns and public relations (PR) activities; (3) implementing school premises service and compliance (SSC: School Services & Compliance) measures in-line with Company stated guidelines; (4) implementing teacher quality management (TQM: Teaching Quality Management) measures in-line with guidelines published by the Company’s Teacher Quality (TQ) department but also identify, suggest, implement, and track improved policies and procedures.
- Drive hiring decisions and talent management initiatives and succession planning activities; set employee performance goals and objectives and conduct performance reviews (structured and non-structured) by functional group and for and across direct reports; and provide direct management to key functional and / or business unit managers and executives.
- Support business development (BD) activities, coordinate with the BD team on lease (re)negotiations, and the successful launch of net-new campuses in-region in-line with the broader business strategy.
- Representative center director for our campuses in his/her region.
- Other tasks/work assigned by line manager and BOD.

**SKILLS AND QUALIFICATIONS**
- At least 5 years of experiences in sales/operations management in the education/ retail/ F&B industries with multi-sites structure management.
- A demonstrated excellent track record of sales and operations achievements.
- Excellent customer service mindset; Strong business acumen.
- Ability to interact with senior management team members.
- Ability to manage, coach, motivate and influence people.
- Excellent communication skills.
- Ability to deliver sales skills training.

**REQUIRED BACKGROUND & ATTITUDE**
Education : Bachelor/Master in business administration/ managment

Experience : At least 5 years of experience in sales/operations management

Attitude: Customer-oriented, results-oriented, can-do attitude, motivated by sales targets and indicators; rigorous, disciplined and methodological; initiative-spirited

Language: English

Computer skills: Microsoft Office

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