Operation Director, Hospital

6 months ago


Hanoi, Vietnam Aloha Consulting Group Full time

ACG_1746_JOB

Our client is an international medical system in Vietnam who is looking for an experienced talent to join their firm:
- Manage, operate, and be responsible for all operational activities of T-Matsuoka Japanese Medical Center.-
- Coordinate with the Board of Directors to plan and direct strategies for the Clinic’s development.-
- Develop and take charge of KPIs on revenue, profit, customers, service quality,... according to the companys business strategy.-
- Participate in business planning and coordinate with relevant departments in implementing promotion, advertising, and customer care programs to achieve revenue targets according to the companys goals.-
- Directly manage the flow of visitors, propose resources to ensure maximum capacity to serve incoming business, and ensure smooth operations.-
- Monitor service provision activities at the clinic, ensure efficiency in achieving business goals, and improve service quality and customer satisfaction.-
- Build and directly manage relationships with Corporate Customers, especially the Japanese community in Vietnam.-
- Receive and resolve customer complaints at the Clinic that are beyond the Departments ability to resolve.-
- Develop plans to improve service quality according to the service standards provided to customers.-
- Organize the collection, analysis, and grasp of customer likings, and forecasting service developments at each time, proposing to expand the Clinics services.-
- Manage human resources, finance, accounting, supplies, equipment, tools, etc. in accordance with company regulations and laws.-
- Responsible for controlling revenue and expenditure activities and operating procedures at the Clinic to ensure systematicity.-
- Implement reports on business results of implementing the Clinics targets periodically or unexpectedly at the request of the Board of Directors.-
- Other tasks as directed by superiors.



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