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Operation Director
1 week ago
MISSION:
- Building and implementing strategies, policies, processes and action plans for achieving all KPIs related to student admission and care of all programs at northern provinces including ELT and nonELT courses, online and all campuses.
- Responsible for P&L of campuses under his/her responsibility
- Building, development and retention of team
RESPONSIBILITIES:
- Based on company strategy, propose and implement actions plan focused on accelerating student enrolments, improving average revenue per user (ARPU), growing market share, and improving reenrolment / retention rate of campuses.
- Lead planning, budgeting, forecasting and financial / PnL reporting activities for campuses in his/her region; Identifying, implementing, and tracking cost optimization initiatives, improvements in centre level productivity / utilization, and all customer service interactions and metrics.
- Lead operations with a focus on (1) defining, implementing, and tracking tactics linked to admissions and initiatives centred on student affairs (
ASA:
Admissions & Student Affairs); (2) effectively launching national marketing programs and designing, tracking, and reporting on local-specific marketing programs / campaigns and public relations (PR) activities; (3) implementing school premises service and compliance (
SSC:
School Services & Compliance) measures in-line with Company stated guidelines; (4) implementing teacher quality management (
TQM:
Teaching Quality Management) measures in-line with guidelines published by the Company's Teacher Quality (TQ) department but also identify, suggest, implement, and track improved policies and procedures.
- Drive hiring decisions and talent management initiatives and succession planning activities; set employee performance goals and objectives and conduct performance reviews (structured and nonstructured) by functional group and for and across direct reports; and provide direct management to key functional and / or business unit managers and executives.
- Support business development (BD) activities, coordinate with the BD team on lease (re)negotiations, and the successful launch of netnew campuses inregion inline with the broader business strategy.
- Representative center director for our campuses in his/her region.
- Other tasks/work assigned by line manager and BOD.
SKILLS AND QUALIFICATIONS
- At least 5 years of experiences in sales/operations management in the education/ retail/ F&B industries with multisites structure management.
- A demonstrated excellent track record of sales and operations achievements.
- Excellent customer service mindset; Strong business acumen.
- Ability to interact with senior management team members.
- Ability to manage, coach, motivate and influence people.
- Excellent communication skills.
- Ability to deliver sales skills training.
REQUIRED BACKGROUND & ATTITUDE
Education :
Bachelor/Master in business administration/ managment
Experience :
At least 5 years of experience in sales/operations management
Attitude:
Customer-oriented, results-oriented, can-do attitude, motivated by sales targets and indicators; rigorous, disciplined and methodological; initiative-spirited
Language:
English
Computer skills:
Microsoft Office
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