Clinic / Hospital Operation Director

3 weeks ago


Hanoi, Vietnam Adecco Full time

Job LocationHanoi

Job typePermanent

SalaryNegotiable

Theo lĩnh vựcTop Management

Experience7-10 Năm

IndustryHealthcare

**Job summary**:
Our client is a modern clinic in the center of Hanoi, it has been newly established since the last year 2023 and in the corporation between 2 investors - Vietnam and Japan.

**Responsibilities**:

- Manage, operate, and be responsible for all operational activities.
- With the Board of Directors, plan, direct strategy and develop the Clinic.
- Build and be responsible for KPI on revenue, profit, customers, service quality... according to the business strategy.
- Participate in business plan and coordinate with relevant departments in implementing promotion, advertising, and customer care programs to achieve revenue targets.
- Directly manage the flow of patients, propose resources to ensure maximum capacity to serve business as well as ensure smooth operations.
- Supervise service at the Clinic, ensure efficiency in achieving business goals, improve service quality and customer satisfaction.
- Build relationships and directly manage relationships with Corporate Customers, especially the Japanese community in Vietnam.
- Receive and resolve customer complaints that are beyond other departments' authority.
- Develop a plan to improve service quality according to the standards.
- Organize to collect, analysis, and understand customer taste & predict service development, propose to expand the Clinic's services.
- Manage human resources, finance, accounting, supplies, equipment, tools, etc. in accordance with company regulations and laws.
- Responsible to the Board of Directors for controlling revenue and expenditure activities, controlling operating procedures at the Clinic to ensure systematicity.
- Prepare reports on business performance and the Clinic's targets as requested by the Board of Directors.
- Other tasks as assigned.

**Experience requirements**:

- At least 07 years of experience working in hotel/clinic/hospital operations, including at least 3 years of experience in a Management/Leadership position.
- Good communication skill
- Management and leadership skills
- Problem-solving skills
- Decision-making skills
- Business acumen
- Proficient in Japanese, knowing English is an advantage.
- Proficient in office
- Willing to comply with corporate culture and work assignment by the Board of Directors

**Education requirements**:

- University or higher, preferably graduated from University of Medicine/ Major in Public Health
- Preferably have a certificate/diploma in Hospital Management

**Contact Person**:
Hoa Pham

Adecco



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