Portfolio Management Manager

2 months ago


Hanoi, Vietnam Aloha Consulting Group Full time

Take charge of overseeing the Persistency Management Framework within the organization.
- Devise and execute action plans to enhance persistency, renewal collection, and retention across Bancas and Agency channels, encompassing aspects like Lapse, Surrender & Reinstatement.
- Be accountable for meeting enterprise-defined persistency targets by establishing internal targets for the distribution team and communicating them across regions and zones.
- Collaborate closely with Branch and Sales heads from all channels to promote Persistency, Lapse, and Surrender programs, validating their effectiveness through regular reviews and customer council forums.
- Identify opportunities to improve renewal collections through innovative methods, such as alternate modes of collection and data enrichment.
- Design and launch various retention offers in coordination with distribution, operation, and marketing teams to enhance Persistency, decrease lapse, and surrender rates.
- Manage the activities of the Portfolio Management team and outbound call center to improve persistency based on predefined scope of work and service level agreements (SLAs), while implementing necessary enhancements.
- Develop Customer Segmentation and Retention models aimed at boosting premium renewals.
- Establish and maintain Management Information System (MIS) and Persistency performance reports for all stakeholders.
- Monitor and analyze performance reports, including Agency-wise Persistency drop-out rates, ensuring that all targets are met.
- Enhance the competency of Portfolio Management team members through regular reviews and identifying training needs.
- Engage in other projects as assigned by the Line Manager.
- Spearhead discussions and initiatives across departments to achieve milestones and goals outlined in the company Persistency Framework.



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