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Senior Officer, Change Management

3 months ago

Hanoi, Vietnam Techcombank Full time

3 May 2024**Senior Officer, Change Management (40000685)**:

- Category: Corporate Strategy & Transformation- Job Type:
- Facility: Strategy & Corporate Development**Job Purpose**:

- The job holder supports change management activities (assessing change impact, engaging stakeholders, developing and implementing communications plan, tracking progress and reporting performance results).
- The job holder supports the team with communication activities, user support, content development on digital channels and supports users on the implementation of change.

**Key Accountabilities (1)**:

Change Management Support
- Support with change impact assessment and stakeholder analysis (for internal and external stakeholders).
- Consolidate risks and issues for proactive issue resolution.
- Develop communication plans and track progress.
- Consolidate data and prepare reports on performance results / efficiency of communication and transformation change implementation activities.
- Support the design, planning, pilot preparation and implementation of initiatives.
- Prepare reports for discussions and updates on transformation initiatives.

**Key Accountabilities (2)**:

User Support và Communication Collaterals
- Develop and manage user manuals / guidelines, materials, customer support scripts.
- Create, edit and manage content for communication campaigns.
- Actively research, collect information, update new market trends to develop new content strategy.
- Conduct surveys, collect, manage customer feedback, propose solutions to provide improved support to users.
- Support to set up the coordination mechanism between different units/stakeholder, facilitate the setting of new operational process, procedure and system to prepare for change

**Key Accountabilities (3)**:

Capability building
- Conduct training need analysis (TNAs) and provide input và document requirements to training/capability building team;
- Cooperate with training team to develop and implement training, capacity building and other transformation support programs.
- Frequently assess the readiness of the people and organisation, identify improvement areas and propose prompt solutions.
- Develop and run change agent/ change ambassador/ change champion networks

**Key Relationships - Direct Manager**:
Expert, Change Management

**Key Relationships - Direct Reports**:
Assigned team members

**Key Relationships - Internal Stakeholders**:
Teams within the Transformation Office and relevant departments in the Bank.

**Key Relationships - External Stakeholders**:
Partners providing professional services

**Success Profile - Qualification and Experiences**:

Domain Expertise
- 05+ years of relevant experience in a financial, marketing agency, communications and public relations or technology organization
- Strong writing, editing, and proofreading skills in English and Vietnamese languages
- Experience in preparing for change execution
- Experience in supporting project management and organizational change projec

Agile / Digital Experience
- Knowledgeable on digital technology, digital banking, ecommerce and fin tech advancements
- Experience creating online/digital content within the interactive space
- Experience developing web/app content for financial services products
- Experience working in an Agile environment/team to support large scale transformation projects will be advantageous

**Qualifications**:

- Bachelor's degree in Communications, Public Relations, Marketing, Journalism, Business Administration, Finance and Banking
- Professional change certification in PROSCI / ADKAR will be advantageous