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Distribution Agent

4 weeks ago

Hanoi, Vietnam Expeditors Full time

**Company Description**
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order and risk management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
**Job Description** Job Purpose**: _To support the distribution manager in the smooth running of the department within the branch and in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures_

**Responsibilities**:

- _ Input all event such as receipts, put away, moves, picks, shipments and cycle counts. to Expeditors Warehouse Management system._
- _ Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders._
- _ Run stock reports to check for product availability_.
- _ Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records_.
- _ Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management._
- _ Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary_.
- _ Trace orders as required and notifies customers of any activity concerning their order_.
- _ Ensure accurate and timely client and vendors billing_.
- _ Maintain damage records and backorder logs._
- _ Handle returned merchandise in an efficient manner and ensures proper credit is given to the customers._
- _ Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner._
- _ Report customer feedback to management, including any signs of customer dissatisfaction._
- _ Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information._
- _ Contribute to maintain strong relationships with vendors (trucking companies, and others)._
- _ Maintain a current and accurate DLSOP that details the processing requirements for each account_.
- _ Interact with our customers in arranging their international shipments, meeting customer service standards._
- _ Attend training classes when required and meet company standards of 52 hours training per year per employee._
- _ Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride_
- Working area: VSIP, Tu Son, Bac Ninh_

**Qualifications**:

- Minimum 2 years related to forwarding industry or in Distribution Service. _
- Fluent in both English and Vietnamese**Additional Information**
- Full time job contract
- Competitive salary
- Opportunity for promotion
- Friendly atmosphere among team
- Ability to develop
- Professional Training Plan
- Health insurance program
- Professional of working environment
- 14 annual leave days per year

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