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Distribution Compliance Manager
1 week ago
ĐỊA ĐIỂM:
Hà Nội
- Nội dung công việcMô tả công việc
JOB PURPOSE
An additional level of manager is needed to handle violations of agent, conduct on-site reviews and implement compliance training programs to the Agency Force.
JOB DESCRIPTION
Organization Context
- Support Distribution Compliance to investigate violation cases and provide timely actions to minimize potential risk for the company.
- Monitoring compliance of agents in connection with the company policies and procedures as from time to time issued/amended/supplemented.
- Provide necessary training/sharing to agents as required for compliance purposes.
- Provide monthly report on agency force's violations and related on time.
- Establish and monitor the database and compliance system.
- Task assignments by Head of Distribution Compliance.
Key Accountabilities
- Assist Head Compliance to promote and strengthen compliance culture in the Northern region and nationwide.
- Work closely with Territory and sales force in Northern for purposes of compliance training and handling violations of agent.
- Understanding of compliance requirements for insurance industry and related issues.
- Support Head Compliance to establish the Compliance system, policies, procedures, guidelines and relevant forms/templates are in place.
- Conduct review polices, guidelines & procedures of Distribution Compliance as required and on time.
- Handle violations of agent and ensure staff's reporting are accuracy & efficiency.
- Work closely with Agency force for purposes of monitoring agency compliance with the Company regulations & guidelines.
- Provide professional advice and feedback in relation to agency force's compliance.
- Handle all customers' complaints against sale force
- Handle and investigate violation cases of agency force in a timely manner.
- Be able to organize/chair meetings and ensure to provide appropriate and efficient solutions for these cases.
- Be able to negotiate, be confident and independent during the process of investigation and handling violations
- Understand company's system and procedures of Compliance as well as related functions/departments so as to come up with accurate and appropriate solutions.
- Ensure customer benefits are protected.
- Prepare and submit department reports on time.
- Conduct onsite review agency force's activities & compliance training at all sales offices.
- Coordinates to, reports to IAV/MOF particularly relevant to agency compliance.
- Other task assignments by Head Compliance.
- Bachelor's degree in related field (Law and/or Commerce, Economics)
- At least 23 years of related work experience in insurance (law, compliance )
- Good at drafting in English.
- Fluent English and Vietnam.
- Microsoft office skills are compulsory requirements.
- Able to work independently and work under pressure.
- Good report writing and communication English.
- Meet deadlines
- Good negotiation
- Hardworking, honest, service minded and responsible
- Good relationship with related departments
- Knowledge and experience in investigation are required
- Problem solving, analysis, negotiation & presentation skill
- Strong analytical skills
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