CRM Manager
1 week ago
Số lượng tuyển: 1
- THACO AUTO (Ô TÔ)
- Hết hạn trong 36 ngày
- Hồ Chí Minh
**Các phúc lợi dành cho bạn**:
- Chế độ nghỉ phép
- Đào tạo
- Bảo hiểm theo quy định
- Tăng lương hàng năm
**Mô tả công việc**:
**Key Accountabilities**:
- Monitor customer database, participate in building interactive communication multi-channels with customers: App, eDM, SMS...
- Coordinate and manage the handling process, assist in resolving customer complaints from all channels.
- Research, survey, measure customer satisfaction. Building orientation, solutions to improve brand satisfaction indicators.
- Compiling, updating customer services processes & personnel training documents.
- In charge of external curstomer services activities.
**Tiêu chí, tiêu chuẩn yêu cầu**:
**What we are looking for**:
- Bachelor’s Degree in Marketing/ Business Administration or related fields;
- Above 3 years of experience in customer services, priority in automotive field;
- Have knowledge of market trends, customer psychology, marketing.
- Have ability to communicate, persuade & understand customer psychology, synthesis and analysis of customer data and reports.
- Have effective work management skills; Training skills; Interaction skills; Ability to work independently and teamwork.
- Have effective planning, organization and management skills.
- Show strong initiative, exercise sound judgment, and take appropriate action when necessary;
- Have intermediate PC skills to format reports, presentations, spreadsheetsprocessing;
- Have effective oral and written communication skills as well as excellent interpersonal skills;
- Have a good command of English.
**What We Offer**:
- Competitive salary (100% salary during probation)
- Yearly bonus
- Annual Health check-up, Social Insurance
- Performance evaluation & salary review
- Allowances for meals, mobile, parking,...
**Working location**: Sadora Building, No.2, St.13, Thu Thiem Ward, Thu Duc City, HCMC
**Thông tin liên hệ**:
- Phòng Nhân sự Phân phối & Bán lẻ Ô tô
- 0901808040
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