Head of Product, Sales

1 week ago

Ho Chi Minh City, Vietnam Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**The opportunity**

The job holder will serve as a leader within the Compliance Control Function, acting as a second line of defense to oversee the Product, Sale & Distribution Compliance sub-risk type (PSD) within the organization. The key responsibilities include:

- Assuming overall responsibility for the Product, Sale & Distribution Compliance team.
- Acting as the Subject Matter Expert (SME) for Product and Sale Conduct, including distribution compliance and ensuring fair treatment of customers throughout their entire lifecycle.
- Managing and supervising regulatory/compliance obligations, with a focus on establishing controls and processes to maintain Product, Sale & Distribution compliance.
- Developing and executing a compliance monitoring and testing program to provide continuous assessment of PSD risk control effectiveness.

**Responsibilities**
- Provide expert counsels to Process Owners to issue internal rules, policies & standards for PSD risk management.
- Work with 1LOD to identify, monitor and report the PSD risk that may arise to Chief Compliance Officer or Executive Management team.
- Develop and conduct the risk assessment models, tools, control testing to early warn of any identify risks and propose the control measure, mitigation approach.
- Carry out the annual or unscheduled compliance check the compliance with the provision of law, internal rules and regulation and the professional ethic standards [of sale forces and sale department].
- Oversight the implementation of controls (QA, sample testing, mystery shopping ) by 1LOD and advise on the mitigation actions.
- Ensure that the customer complaints (from various sources) relating to agent sale misconduct are properly and timely assessed to provide the fair feedback to customer and for appropriate disciplinary action imposed to the violation agents.
- Ensure that the sale misconduct & distribution fraud investigation are conducted, including progression of activities or steps moving from evidence gathering tasks, data/information analysis, to theory development and validation, to forming reasonable ground to believe, to interview directly the related parties and finally to enforce ethic code timely.
- Ensure the disciplinary guideline are implemented properly.
- Develop and implement the process to monitor that salesperson (*) are licensed in accordance with regulatory requirement and/or MVL rule before conducting their sale process, include oversight the completion of mandatory training by sale persons.
- Ensure the company business code of ethic, the industry code of ethic is embedded in training program to salespeople and that the salespeople completed the training and committed to comply with the ethical standards.
- Review the design, implementation, and documentation of the product to ensure the regulatory compliance.
- Review the sale & marketing documents to ensure the regulatory compliance.
- Review appropriateness of sale compensation structure, etc. ensure that no Salespeople are incentivized based on compensation and incentive programs that favor certain products or features over the interests of clients.
- Conduct TPDD on the sale partners as company requirements
- Provide input to the quarterly, annual, and ad hoc Compliance reports for submission to General Director, Regional Compliance or Authorities.
- Other task as assigned by management team.

**How will you create impact?**

This role reports directly to the department head, ensuring a streamlined communication channel. Its impact on our organization is significant, as it influences strategic decisions and operational efficiency..

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- Bachelor's degree in Law, Business, or Finance from an accredited university required.
- A minimum of seven years of relevant experience in the insurance or financial services industry, or within regulatory bodies in Compliance/Legal roles, is essential.
- Applicants should have a thorough understanding of

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