IT Services Supervisor

2 weeks ago

Ho Chi Minh City, Vietnam Central Retail Full time

Central Retail
- Số 163 Phan Đăng Lưu, Phu Nhuan, Ho Chi Minh- At office- Posted 9 hours ago- Skills:
- IT Support- Team Leader**Top 3 reasons to join us**:

- Top 3 biggest Retailer in Vietnam
- Attractive compensation & benefit package
- Challenging projects with awesome co-workers

**Job description**:
**Support BUs **(40%)
- Supporting IT Services for top management.
- Monitoring the internet, the core-services and system jobs.
- Assisting the staff in managing customer inquiries and complaints.
- Monitoring and arranging the resources to support the internal and the external project.

**Managements**: (40%)
- Define the shift plan for the staffs monthly. Also to update the timesheet, Working overtime for the staff.
- Plan and organize work to meet changing priorities and deadlines as onsite task, project task, etc...
- Developing standard work procedures.
- Monitoring the performance of each member of staff to make sure all staff reach the SLA.
- Establish and manage IT policies and procedures.
- Validate the staff’s performance yearly.

**Other: (20%)**
- Training the staff to improve the service performance.
- Performs other related duties as assigned.
- Prepares knowledge-based documents such as summaries and responses to frequently asked questions.

**Your skills and experience**:
**Experiences**:

- at least 2 years' experience in a similar role.
- Computer skills: Windows administrator, Network troubleshooting, Hardware troubleshooting, Project
- Management skills.

**Requirement**:

- Belief that outstanding customer service is the key to success.
- Self-motivation
- Develops effective working relationships.

**Qualifications**
- Bachelor's Degree in I.T, Computers.
- ITIL Foundation.
- MCSA, CCNA.
- PMP plus.
- Language: English

**Benefits**:

- Attractive salary (you’ll love it)
- Phone & Meal allowances
- 15 annual leaves
- 24/24 Personal Accident insurance for yourself & health insurance for yourself and your spouse & children.
- Performance review 1 time/ year
- Open, transparent and trustworthy environment
- Challenging projects with awesome co-workers
- Personalize training plan and career development

**Working Location**:

- 163 Phan Dang Luu, Ward 1, Phu Nhuan District.

**Why you'll love working here**:
**Central Retail VN** is one of the top national retail group. We own Big C, Go, Nguyen Kim, Lan Chi supermarkets and Hello Beauty, Supper Sport chain stores...Our revenues has surpassed $1B and we still invest more to expand our presentation across Vietnam. We respect every talent who join with us to boost up our online channels as a part of our vision.
- Attractive salary (you’ll love it)
- Phone & Meal allowances
- 15 annual leaves
- 24/24 Personal Accident insurance for yourself & health insurance for yourself and your spouse & children.
- Performance review 1 time/ year
- Open, transparent and trustworthy environment
- Challenging projects with awesome co-workers
- Personalize training plan and career development

**Central Retail**:
To be the best, sustainable, and most admired customer-centric omni-channel retailer
- Company type
- Product
- Company size
- 1000+ employees
- Country
- Thailand- Working days
- Monday - Friday
- Overtime policy
- No OT

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