Business Development Manager

3 weeks ago


Hanoi, Vietnam Ford Motor Company Full time

Business Development Manager _
- Ford Customer Service Division (FCSD)_

Required Education/ Background:

- Bachelor’s Degree in marketing, Economics, Commerce/Trading, Business Admin, Automotive Engineering/Mechanics _

Minimum experience:

- At least 5 years experiences in Marketing, Sale, Service of Automotive industry; Supervisory role experience _

Others
- 5 years experiences in Automotive industry _
- Master Degree in Marketing, Economics, Business Admin _

Customer Service experience.

Good at English (Writing, Speaking & Listening) and MS Office (Word/Excel, Power Point).

Good communication and interpersonal skills (negotiation, coordination, presentation )

Good analytical skill.

Creative, teamwork, careful and capable to learn new concepts

Good at customer satisfaction-oriented mindset

Strong leadership skills

Be in managerial position for at least two years.

**General duties**:
**Business Development**

Work as department coordinator for developing departmental business plan

Coordinate with related people to prepare regular business review reports (weekly /monthly key business KPI review, monthly business performance forecasts/ Business plan )

Develop and implement strategy and action for Extended Service Business (ESB), accessory business and new service products to maximize revenue/profit and deliver objective

Monitor the sale performance of Service products: identify issues, develop improvement actions, and solve related concerns.

Identify business opportunity / new Service projects to promote service business

Develop strategy and implementation plan to have better service retention, Customer loyalty.

**Part/ ESB /Accessory Revenue Monitor**

Be responsible for setting up part sales/ Accessory /ESB objectives to Dealers

Monitor Dealer performance in term of part sales/ Accessory /ESB

Review strategic parts/ Accessory / ESB pricing, monitor pricing activities to assure Ford competitiveness and assure revenue target

Monitor pricing analysis, Cost of Ownership Studies

**Service Marketing**

Supervise the development and implementation of promotion campaigns and marketing activities to support service business

Co-operate with Company Public Affairs/ Marketing / Reginal Office to monitor and implement communication relating to services, service processes and service products, Service Retention, Customer loyalty.

Support dealers in develop their retails campaigns: review dealer programs, provide trainings to dealer staffs on service marketing

Activity and communication to promote Customer Experiences

**People Development & Management**

Conduct people processes effectively within function:
Objectives Setting

Individual Development Plan/ Employee Profile

Training Needs Assessment

Performance Appraisal (Interim & Year End)

Succession Plan

**Any others tasks as assigned by direct Supervisor or Head of Department based on Business' requirements.**

**Compliance**:
Comply with Internal policies, Code of Conduct, procedures of the Company issued from time to time.

Complete all compliance training as required by Corporate Compliance Office.



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