Business Development Manager
3 weeks ago
Business Development Manager _
- Ford Customer Service Division (FCSD)_
Required Education/ Background:
- Bachelor’s Degree in marketing, Economics, Commerce/Trading, Business Admin, Automotive Engineering/Mechanics _
Minimum experience:
- At least 5 years experiences in Marketing, Sale, Service of Automotive industry; Supervisory role experience _
Others
- 5 years experiences in Automotive industry _
- Master Degree in Marketing, Economics, Business Admin _
Customer Service experience.
Good at English (Writing, Speaking & Listening) and MS Office (Word/Excel, Power Point).
Good communication and interpersonal skills (negotiation, coordination, presentation )
Good analytical skill.
Creative, teamwork, careful and capable to learn new concepts
Good at customer satisfaction-oriented mindset
Strong leadership skills
Be in managerial position for at least two years.
**General duties**:
**Business Development**
Work as department coordinator for developing departmental business plan
Coordinate with related people to prepare regular business review reports (weekly /monthly key business KPI review, monthly business performance forecasts/ Business plan )
Develop and implement strategy and action for Extended Service Business (ESB), accessory business and new service products to maximize revenue/profit and deliver objective
Monitor the sale performance of Service products: identify issues, develop improvement actions, and solve related concerns.
Identify business opportunity / new Service projects to promote service business
Develop strategy and implementation plan to have better service retention, Customer loyalty.
**Part/ ESB /Accessory Revenue Monitor**
Be responsible for setting up part sales/ Accessory /ESB objectives to Dealers
Monitor Dealer performance in term of part sales/ Accessory /ESB
Review strategic parts/ Accessory / ESB pricing, monitor pricing activities to assure Ford competitiveness and assure revenue target
Monitor pricing analysis, Cost of Ownership Studies
**Service Marketing**
Supervise the development and implementation of promotion campaigns and marketing activities to support service business
Co-operate with Company Public Affairs/ Marketing / Reginal Office to monitor and implement communication relating to services, service processes and service products, Service Retention, Customer loyalty.
Support dealers in develop their retails campaigns: review dealer programs, provide trainings to dealer staffs on service marketing
Activity and communication to promote Customer Experiences
**People Development & Management**
Conduct people processes effectively within function:
Objectives Setting
Individual Development Plan/ Employee Profile
Training Needs Assessment
Performance Appraisal (Interim & Year End)
Succession Plan
**Any others tasks as assigned by direct Supervisor or Head of Department based on Business' requirements.**
**Compliance**:
Comply with Internal policies, Code of Conduct, procedures of the Company issued from time to time.
Complete all compliance training as required by Corporate Compliance Office.
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