Head of Business Quality

5 months ago


Ho Chi Minh City, Vietnam AIA Full time

FIND YOUR 'BETTER' AT AIA
- We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us._
- We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives._

If you believe in better, we’d love to hear from you.

About the Role

Report to: Chief Agency Officer

Function: Agency Distribution

Location: Ho Chi Minh City

Role: Managerial

The Opportunity:
This role will be primarily responsible in the monitoring and mitigating of the distribution risks across Agency Channel. Working closely with the business unit risk management, compliance and distribution team to ensure adherence to the company’s risk management requirements, nurture a culture of risk management and enhance the business quality.

The 2 key areas of this roles: Distribution Governance and Nurture quality business with Agency Channel

**Job Description**:
Distribution Governance:
1. Assessing the materiality of the risk and providing feedbacks to the risk owner on action plans to mitigate risks

2. Supporting the risk owner in establishing appropriate mitigating control relative to the inherent distribution risk and assessing the design and operating effectiveness of these controls

3. Oversight on the actions and progress to close audit items and Compliance findings related to Agency Channel

4. Promoting a strong risk management culture within Agency channel

5. Manage the Agency Risk Committee to provide senior management with oversight of distribution risks, status of remediation action and initiatives

6. Reporting on the residual risk across all Agency channel which is not mitigated by controls including in operational risks, control deficiencies, personnel and process inadequacies

7. Collaborate with local Risk, Compliance and Agency Channel to embed the Agency business quality framework for the thematic review of risks, sales quality and standard across the Agency branch, offices

Nurture Quality Business:
1. Data Analytics:
a. Perform trend analysis /irregular sales activities monitoring (Key Risk indicators) to monitor sales quality or adverse sales behaviour

b. Perform preliminary review on the exceptional cases from distribution conduct analytic and work with relevant stakeholder to resolve any issue identified c. Ensuring timely and accurate escalation of material issues and non-complaint activities through the agreed governance framework

2. Control Review a. Assist Agency channel to perform Risk & Control Self-Assessment (RCSA) and Fraud Risk Assessment b. Design and perform controls testing plan to ensure the control design and operating effectiveness are able to mitigate the risks

3. Agency Quality Assessment

a. Perform deep dive analysis on the result of Welcome Call, Mystery Shopping and/or other Group initiatives and coordinate with Risk, Compliance and Agency Channel to develop actionable plan to improve the sales quality.

b. Drive a continuous quality improvement culture in the Agency Channel

**Requirements**:
1. CPA, MBA designation preferred along with insurance industry experience

2. At least 10 years of experience in Life insurance distribution function is required

3. Experience in Audit, Compliance, Risk or operational risk controls environment will be favorable

4. Good working knowledge of operations within a financial services organization and the ability to navigate company risk policies and standards

5. Strong interpersonal skills, including in the ability to influence management at various levels of the organization

6. Strong organization and project management skills. Excellent customer focus and a commitment to quality while still meeting deadline

7. Ability to effectively communicate ideas and recommendations orally and in writing while considering the viewpoint of others

8. Sees the big picture but also pays attention to details

9. Result oriented with the ability to manage competing priorities and projects 10. Strong problem-solving and analytical skills

11. Leadership skills in achieving department, project and individual objectives
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._



  • Ho Chi Minh City, Vietnam Takeda Pharmaceutical Full time

    **Job Title: Head of Business Operation** **Location: Vietnam** **About the role**: Business Operational plays a key role in driving the culture of Continuous Improvement and providing Operational Excellence. The Head of Business Operations is accountable to provide LOC with the required business support to allow successful delivery of the business...

  • Country Head

    6 months ago


    Ho Chi Minh City, Vietnam LRI Invest Full time

    Description The Country Head is responsible for owning and leading the operations teams located in the Ho Chi Minh Office. The role will include local office and offshore office operations delivery for every aspect of Fund Accounting, Fund Administration, Transfer Agency, and Corporate Solutions function. The Country Head will work closely with Client...


  • Ho Chi Minh City, Vietnam On AG Full time

    **In short**: As On’s Head of Manufacturing Quality, a key player in the sourcing organization for the premium quality vision, you will be responsible for driving On’s manufacturing quality projects and quality improvements across all product categories. You are passionate about premium product quality. You inspire our team to think beyond the status...


  • Ho Chi Minh City, Vietnam Công Ty TNHH American University Of Science Full time

    **Mô tả công việc**: (Mức lương: 20 - 25 triệu VNĐ) - Provide high-level administrative support, manage schedules, coordinate meetings, handle confidential information, and ensure efficient communication - Assist in budget planning, prepare reports - Maintain records and prepare reports on operational performance - Handle confidential...


  • Ho Chi Minh City, Vietnam The Collective Managment Partners Full time

    **Head of Business Development (Co-founder role)** About Us: We are an innovative decentralized consulting firm specializing in digital transformation services. Our mission is to redefine the concept of a "working environment" by providing exceptional opportunities for digital nomads while delivering outstanding results for our clients. If you share our...


  • Ho Chi Minh City, Vietnam Axinan Pte Ltd Full time

    **Opportunity**: We are looking for the position of Deputy Head of Business Development for Agents channel (Deputy Head), who is responsible for establishing strategies and action plans, and implementing those strategies through the BDM team and Agents workforce to achieve set goals; constantly expanding the network of Agents and Customers to make the Igloo...


  • Thành phố Hồ Chí Minh, Vietnam DHL Full time

    **About us**: DHL Supply Chain is the world’s leading contract logistics provider. Combining value-added and management services with traditional fulfilment and distribution, our customized, integrated logistics solutions drive efficiency, improve quality and create competitive advantage. We are seeking a dynamic **Head of Business Development** to join...


  • Ho Chi Minh City, Vietnam Talentnet Full time

    $5,000 - $5,000 Supply chain & Transportation **RESPONSIBILITIES**: This position is to develop and implement a business development strategy that aligns with the organization’s overall vision; to lead, direct, and control business development activities to meet the organization’s short and long-term business objectives. Responsible for 3PL business...


  • Ho Chi Minh City, Vietnam Bosch Group Full time

    Company Description - The Bosch Group is a leading global supplier of technology and services. It employs roughly 394,500 associates worldwide (as of December 31, 2020). According to preliminary figures, the company generated sales of 71.6 billion euros in 2020. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology,...


  • Thành phố Hồ Chí Minh, Vietnam NAB Innovation Centre Vietnam Full time

    NAB Innovation Centre Vietnam *** - The Hallmark, 15 Tran Bach Dang, Thu Thiem Ward, Thu Duc City, Ho Chi Minh- Hybrid- Posted 2 hours ago- Skills: - QA QC English Manager **Top 3 reasons to join us**: - Very competitive remuneration package - Build products for millions of users in Australia - Hybrid and flexible working environment **Job...

  • Head of Production

    5 months ago


    Ho Chi Minh City, Vietnam Vagabond Shoemakers Full time

    Vagabond Shoemakers is a Scandinavian fashion brand based on footwear that has established distribution in selected markets worldwide. The global head office and main warehouse are in Sweden, and our production office is based in Ho Chi Minh City, Vietnam. Our business idea and one key to success is using vast in-house competence throughout the entire value...


  • Ho Chi Minh City, Vietnam Abbott Laboratories Full time

    **SUMMARY** - A key contribution to the future growth of the business in Vietnam will come from business development. The Head of Business Development will represent Abbott to liaise with senior stakeholders from other organisations - local and multinational, with the intention to propose and co-ordinate agreed strategies for the development of the company...


  • Ho Chi Minh City, Vietnam Stag Match Pte Ltd Full time

    **About the role** The Head Sales & Business Development ( Vietnam) is a senior management with 2 key areas of focus. First, the Head is responsible to develop and implement the sale plan to build the corporate training and in particular, the executive education for B2C,B2B & B2U leading to B2B. Second, he/she is responsible with developing,...


  • Ho Chi Minh City, Vietnam HSBC Full time

    -Job Advert Details **Some careers have more impact than others.** - If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...


  • Ho Chi Minh City, Vietnam Aloha Consulting Group Full time

    ACG_1716_JOB Our client is a leading bank in Asia who is looking for a talent to join their firm: - Oversee, maintain, and expand existing loan and deposit portfolios.- - Improve customer relationships by cross-selling additional bank services.- - Create new business and personal banking relationships by providing loans, deposits, and other banking services...

  • Head of Trucking

    5 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Zim Logistics Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận)* Main Purpose of the Role - The Head of VAS is responsible for setting up, establishing, and executing all aspects of the VAS product, which includes trucking and customs clearance, both Imports and Exports; setting up a strong business plan for growth with clear execution guidelines to enable ZIM...


  • Ho Chi Minh City, Vietnam Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...


  • Ho Chi Minh City, Vietnam PUMA Full time

    **YOUR TALENT**: - Bachelor’s degree with focus on Chemical, Material or Industrial engineering or technical education with similar focus - 15+ years relevant experience in footwear with hands on experience in Quality Assurance disciplines and processes - Excellent English communication - Management skills - leadership, analytical, driven, motivational,...

  • Quality Global Head

    5 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Global Poongin Vina Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Conducting surveys and assessments of all corporations (Poongin branch) about quality production. - Implement Quality Control - beginning to finish products, leading with a quality mindset to all employees. - Developing the Right First Time and SOP. - Traveling all corporations (Poongin branch) to...

  • Head Bar/ Mixologist

    5 months ago


    Ho Chi Minh City, Vietnam Nhà Hàng Nous Full time

    **Mô tả công việc**: (Mức lương: 12 - 20 triệu VNĐ)The Capital Club is an invite-only private members' club offering catering to the fine tastes and sophisticated lifestyles of top executives and business elites. We are seeking a highly motivated and experienced Head Bar to join our leadership team and manage our dedicated staff in providing...