Sales Surveillance Officer

7 months ago

Ho Chi Minh City, Vietnam UOB Vietnam Full time

**About UOB**

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

**Responsibilities**:

- Responsible for processing, researching and adjudicating background screening cases for new hires across businesses
- Research system issues, identifying process improvements, communicating changes and issues to clients, and testing key enhancements.
- Analyzes diverse and high-volume data; articulating the results of analysis along with providing suggestions to resolve an issue or improve a process.
- Research system and process issues, identifying solutions and communicating procedure exceptions to business partners.
- Tests functional enhancements being implemented by vendors and integrated systems.
- Updates documentation and communicating/training new processes and procedures to business partners.
- Performs higher level responsibilities involving applicant and employee communications such as: fingerprint and criminal history check processing, background adjudication, delivering pre/post adverse actions, verification of drug testing and responding to complex questions on pre-employment.
- Inputs process steps and status for each process in the Imaging Records Management System (IRM)
- Closes on pending Pre-employment cases for audit compliance.
- Resolves discrepancies with new hire background checks (Education and Employment verifications) and determining appropriate final dispositions for background cases in accordance with established guidelines.
- Reports metrics and status reports to internal clients.
- Research system issues, identifying process improvements, communicating changes and issues to clients, and testing key enhancements.
- Assists with the administration of compliance procedures and control systems for the business review department; monitoring, researching and responding to compliance related inquires across all product lines from exception reports that are produced in the business review area.
- Ensures accuracy of research and compliance advice provided to members of sales force and develops information regarding required changes in reports and procedures.
- Prepares reports, both written and verbal, for Senior Management on compliance Program issues, status, trends and concerns.

**Job Requirements**
- 0-2 years of relevant experience
- Experience in data analysis and problem solving with acute attention to detail.
- Demonstrated organizational and follow-up skills; ability to multi-task and maintain composure in a high-volume environment.
- Excellent customer service skills, time management skills, effective communication skills (written and verbal) and proven analytical/problem solving abilities.

**_Education: _**
- Bachelor’s/University degree or equivalent experience

**Be a part of UOB Family

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