Service Administrator 1

5 months ago


Ho Chi Minh City, Vietnam SIG Group Full time

**You maybe our new Service Coordinator**
- Spare parts sales activities to ensure timely delivery of the spares to the customers minimize downtime on the filling machines at the customer’s site.
- Ensure that there is zero variance between stock levels and stock take figures by using SAP- (or any other appropriate tools)
- Co-ordinate with SAM in planning the preventive maintenance, corrective maintenance and other activites of spare parts needed.
- Efficiently handle, coordinate, follow-up, report spare part issues, including claims. Support urgently needed spare parts with TSM / SAM, ensure distribution of technical documentation concerning spare parts and service.
- Create/change and maintain CS orders for Service related tasks, including closing of inactive CS orders. Assign CS orders to the planning on relevants for Service Engineers regarding time schedule planning from Service Managers and check accuracy of activity codes inputted, ensuring all activity reports from Service Engineers are released to Service Manager for approval
- Support Service Engineers for all daily administrative matters, such as travel arrangement, issuing uniform / tools etc. Manage working hour recording, monitor against budgeted / contractural, claim-related, and escalate for corrective action as necessary. Issue correct billing of services (related to working hours / spare parts) to customers, ensure collection is done by respective account managers, and follow-up missing reports from Service Engineers to assure 100% on-time AS result data input
- Control / monitor cost allocation to ensure within budget, accuracy, and track information from SAP / Planning table reports measuring equipment and service performance
- Accomplish special tasks as assigned by supervisor and inline with the best interests of SIG Combibloc.



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