Warranty Administrators Executive

4 weeks ago


Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Sunrise Sportsgear Việt Nam Full time

**Mô tả công việc**:
(Mức lương: 12 - 14 triệu VNĐ)
We are looking for Warranty Administrator Executive that are responsible for ensuring smooth operations related to warranties within company. This position is also responsible for analyzing warranty data to identify trends, patterns, and recurring issues, developing strategies for maximizing claims processes, and suggesting improvements in policies, procedures, and product design.

**Responsibilities**:

- Receive, process, and review warranty claims from customers
- Verify claims forms and eligibility and ensure all documentation is accurate and complete
- Maintain records of warranty claims, customer information, product specifications, dates, and resolutions
- Ensure claims adherence to the company’s policies and guidelines
- Communicate with customers to provide updates on claims status and address and resolve related issues and queries
- Analyze warranty data to track and identify patterns, trends, and recurring issues
- Prepare and present reports on findings to relevant stakeholders
- Suggest improvements in policies, procedures, and product design
- Identify and develop strategies for maximizing claims processes
- Maintain a comprehensive product knowledge
- Collaborate with other departments to investigate and resolve complex warranty-related issues
- Perform additional administrative tasks as needed

Requirements and skills
- Proficiency in English
- Excellent knowledge of MS Office, MS Excel
- Self-motivated with a results-driven approach
- Excellent Badminton Knowledge

Ngành nghề: Bán lẻ / Bán sỉ

Kinh nghiệm: 1 Năm

Cấp bậc: Nhân viên

Hình thức: Nhân viên chính thức

Địa điểm: Hồ Chí Minh

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Laptop
- Chế độ bảo hiểm
- Phụ cấp
- Đồng phục
- Chế độ thưởng
- Đào tạo
- Tăng lương
- Công tác phí
- Nghỉ phép năm

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Yêu Cầu Công Việc
Responsibilities
- Receive, process, and review warranty claims from customers
- Verify claims forms and eligibility and ensure all documentation is accurate and complete
- Maintain records of warranty claims, customer information, product specifications, dates, and resolutions
- Ensure claims adherence to the company’s policies and guidelines
- Communicate with customers to provide updates on claims status and address and resolve related issues and queries
- Analyze warranty data to track and identify patterns, trends, and recurring issues
- Prepare and present reports on findings to relevant stakeholders
- Suggest improvements in policies, procedures, and product design
- Identify and develop strategies for maximizing claims processes
- Maintain a comprehensive product knowledge
- Collaborate with other departments to investigate and resolve complex warranty-related issues
- Perform additional administrative tasks as needed

Requirements and skills
- Proficiency in English
- Excellent knowledge of MS Office, MS Excel
- Self-motivated with a results-driven approach
- Excellent Badminton Knowledge

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Cơ Khí,Cơ Khí/Ô Tô/Tự Động Hóa,Tự Động Hóa

Trung cấp - Nghề
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