Consumables & Parts Sales Manager
6 days ago
**INTRODUCTION**
- We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4.0 and supported by Lectra. Software, equipment, data and servicesAt Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies. But it doesn’t stop there. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers. And we’re always on the lookout for new tech-enthusiasts to join the team With more than 50 years of experience and a presence in over 100 countries around the world, we are 2,500 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together?
Position Summary:
- The primary function of this position is to develop consumables and spare parts sales dedicated to Lectra Manufacturing Solutions in Viet Nam.
- The position also includes establishing account plans respecting Group requirements. This requires documenting potentials contributing to the growth of the company.
KEY RESPONSIBILITIES:
**Within our customer accounts, the jobholder will**:
- Develop a strong strategy within the region leading to improved sales of consumables and parts
- Managing the team and bringing it to develop and improve their relationship with customers, through:
- Develop a strong account strategy, leading to the conclusion of the sale of consumables and spare parts.
- Develop Business Relationships between customers and Lectra in order to ensure a profitable long-term presence within the Customers’ organizations.
- Achieve or exceed the budgeted turnover objectives in respect of internal rules.
- Help maximize our markets’ penetration, our service differentiation and the company image.
**Activities to be specified**:
- Align with the direction from Leadership team and further work with team to create a sales pipeline that is addressing the potential revenue, customers’ segment that are led and covered by Sales representatives in North and South region.
- Manage Existing Accounts within the region, responsible for Cross Sell and Up Sell within existing accounts, as well penetrate insight of churn-out customers to address the strategy for C&P winback.
- Oversee the management, learning, and career development of the Sales representative team.
- Building business plans aiming to sign yearly consumables and spare parts agreement with the high potential customers.
- Work together with the Marketing Department and Initiate and Launch marketing actions specific for consumables and spare parts.
- Monitor the competitive landscape and develop counter strategies and tactics.
- Contribute the effort in term of service contract renewal and win-back to protect and strengthen the customer base.
- Build and nurture strong relationships with existing customers, ensuring their continued satisfaction with our services to maximize retention and loyalty, prevent the churn-out.
- Proactively address customer issues and concerns, resolving them in a timely and professional manner.
- Collaborate with the product development team to relay customer feedback and help shape future enhancements.
- Work closely with cross-functional teams including marketing, sales, and product development, to ensure a unified approach to customer management.
- Foster a culture of open communication and teamwork to drive continuous improvement
- PoFILE
- 5 years or above of relevant experience in added value service sales management by approaching customers and underlining the added value of our offer.
- 5 years or above of international sales management within Viet Nam.
- Business oriented with a technical background (engineering degree + MBA)
- Dynamic, tenacious, autonomous and constant in the relationship
- Computer literate (Word, Excel, Internet ) to be able to find information and master the offer, as well as ensuring reporting
- Ability to cope with constant pressure (without comprising standards or price)
- Organized and planning time well
- Capacity to handle a multitude of ongoing issues and an incisive mind to ensure focusing on priorities, both operational and business development, long and short term;
- Have an ability to challenge tradition with clear and, coherent arguments along with ability to achieve respect from technical colleagues;
- Fluent in English (read, written and spoken)
- TRAVEL:
- The position is based in Ho Chi Minh, Viet Nam
- There will be 50% of traveling required to subsidiaries and customer sites
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